Service Delivery Expert

2 weeks ago

moradabad, India beBeeResolution Full time

As a valued member of our team, the Job Holder will play a pivotal role in ensuring customer satisfaction by delivering exceptional support and resolving issues efficiently.The ideal candidate will possess strong communication skills, problem-solving abilities, and a positive attitude. They must be able to multitask, prioritize tasks effectively, and maintain detailed records of customer interactions.Key responsibilities include:Customer SupportRespond to customer inquiries via phone, email, or chat in a timely manner.Provide accurate information regarding products, services, and policies.Handle customer complaints and provide appropriate solutions.Issue ResolutionIdentify customer needs and provide the best possible resolution.Escalate complex issues to supervisors or technical teams when necessary.Follow up with customers to ensure issues are fully resolved.Documentation & ReportingMaintain detailed records of customer interactions in CRM systems.Update customer accounts and process orders, returns, or requests.Generate daily/weekly reports as needed.Product & Policy KnowledgeStay updated on company products, services, and new launches.Understand and communicate company policies clearly to customers.Team CollaborationCoordinate with sales, operations, and technical teams to resolve customer issues.Participate in team meetings, training, and performance reviews.

  • Program Delivery Expert

    6 days ago

    moradabad, India beBeeDelivery Full time

    We're seeking a driven Program Delivery Expert who can independently handle vendor sourcing, onboarding, coordination, and performance management across domains like content development, instructional design, SMEs, graphic design, video production, localization, medical documentation, etc.The ideal candidate will ensure seamless project delivery by...

  • Service Delivery Expert

    1 week ago

    moradabad, India beBeeManagement Full time

    Service Management SpecialistThis role revolves around the implementation and support of Service Management processes in SAP S/4HANA. The primary objective is to configure and customize S/4 Service Management modules, including Service Orders, Service Contracts, Service Billing, and Resource Planning.Implement Service Management processes in SAP...

  • IT Service Delivery Expert

    2 weeks ago

    moradabad, India beBeeSpecialist Full time

    Job Title: IT Service Management SpecialistThe role of an IT Service Management Specialist is to provide daily support for operational needs and manage ticket distribution to ensure all client access management requests are handled on time.This includes providing technical expertise and subject matter knowledge in the area of IT service management, including...

  • IT Service Delivery Strategist

    2 weeks ago

    moradabad, India beBeeServiceManagement Full time

    Job DescriptionWe are seeking a skilled IT Service Management professional to join our team. As a strategic leader, you will define and implement strategies, frameworks, and processes to ensure efficient and effective delivery of IT services across the organization.Key Responsibilities:Develop and execute strategies, policies, and procedures aligned with...

  • IT Service Delivery Specialist

    2 weeks ago

    moradabad, India beBeeHelpdesk Full time

    Job SummaryThe IT Service Delivery role is centered around serving as the primary contact point for end-users via phone, chat, or self-service tickets. This involves qualifying and opening tickets for resolution, routing them to relevant teams, and following up on tickets until closure.Main ResponsibilitiesEfficiently manage a variety of complex technical...

  • Software Service Delivery Specialist

    2 weeks ago

    moradabad, India beBeeTechnical Full time

    About the RoleThis challenging opportunity is a chance to be part of an exceptional team that owns and delivers outstanding service delivery.

  • Software Delivery Expert

    2 weeks ago

    moradabad, India beBeeProcess Full time

    We are seeking an experienced Tech Process Analyst to join our team in a dynamic banking environment.About the Role:The successful candidate will be responsible for analyzing and resolving challenges within the software development and implementation lifecycle. This includes partnering with Processing Engineering to identify pain points across technology...

  • Security Expert

    6 days ago

    moradabad, India beBeeCloud Full time

    Job SummaryWe are seeking a seasoned security expert to collaborate with our teams and contribute to the development of secure software.The ideal candidate will be responsible for implementing and maintaining robust security measures throughout the entire Software Development Life Cycle (SDLC).Key Responsibilities:Collaborate with delivery teams to embed...

  • Service Delivery Specialist

    2 weeks ago

    moradabad, India beBeeCustomer Full time

    Service Management Role OverviewWe are seeking experienced professionals to work on Service Management roles, specifically with SAP CRM Service module expertise.Create notifications for customer complaints and service requests.Prioritize and classify notifications efficiently.Manage service orders and track resource utilization.Monitor stock movements and...

  • Office 365 Expert

    2 weeks ago

    moradabad, India beBeeMicrosoft Full time

    Job Title: Office 365 ExpertOur team is seeking an experienced Office 365 Expert to play a key role in designing and implementing Microsoft office environments. The successful candidate will have expertise in managing various Office 365 tools, including Exchange, Teams, SharePoint, and OneDrive for Business.Main Responsibilities:Design and implement secure...