IT Service Delivery Specialist

2 weeks ago

moradabad, India beBeeHelpdesk Full time

Job SummaryThe IT Service Delivery role is centered around serving as the primary contact point for end-users via phone, chat, or self-service tickets. This involves qualifying and opening tickets for resolution, routing them to relevant teams, and following up on tickets until closure.Main ResponsibilitiesEfficiently manage a variety of complex technical tasks.Skilled in remote support and troubleshooting.Familiarity with basic hardware accessories/devices and peripherals.Flexibility for rotating shifts.Excellent communication skills, both oral and written.Knowledge of ITIL standards for infrastructure management.Detailed RequirementsAbility to understand internal and external email flow issues.End-user support, OS troubleshooting, and software support (MS office, messengers, outlook etc.).Demonstrate strong customer relationship skills, including email etiquette.Good communication skills, follow-up skills, and willingness to work in rotational shifts.Remote troubleshooting expertise.

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    moradabad, India beBeeProblemSolver Full time

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