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IT Service Delivery Strategist

2 weeks ago

moradabad, India beBeeServiceManagement Full time

Job DescriptionWe are seeking a skilled IT Service Management professional to join our team. As a strategic leader, you will define and implement strategies, frameworks, and processes to ensure efficient and effective delivery of IT services across the organization.Key Responsibilities:Develop and execute strategies, policies, and procedures aligned with industry best practices (e.g., ITIL framework) to optimize IT service delivery, support business objectives, and drive operational efficiency.Lead and manage a team of professionals, including Ops Managers, leading tool configuration, ensuring alignment with organizational goals and priorities.Establish and monitor key performance indicators (KPIs), metrics, and benchmarks to assess ITSM performance, identify areas for improvement, and drive continuous service improvement initiatives.Collaborate with IT leadership, stakeholders, and business units to understand service requirements, prioritize initiatives, and align ITSM activities with business objectives.Drive the adoption and compliance of processes across the organization, ensuring adherence to service level agreements (SLAs), operational standards, and regulatory requirements.Lead the implementation and optimization of ITSM tools (e.g., ServiceNow) to automate workflows, streamline processes, and enhance the end-user experience.Provide strategic guidance and recommendations to senior management on ITSM trends, technologies, and industry standards to drive innovation, cost-effective solutions, and competitive advantage.Manage vendor relationships, contracts, and service level agreements (SLAs) for third-party service providers supporting ITSM operations.Develop and manage the resource allocation, and staffing plans to support current and future operational needs.Prepare and present regular reports, analyses, and recommendations to senior management and stakeholders on ITSM performance, projects, and initiatives.Required Skills and QualificationsBachelor's Degree: In information technology, Computer Science, Business Administration, or related field (or equivalent work experience); Master's degree preferred.Proven Experience: 8+ years in IT service management or related roles, with demonstrated leadership experience in defining and implementing ITSM strategies and managing ITSM teams in complex organizational environments.Technical Expertise: Strong technical expertise in ITSM frameworks (e.g., ITIL, COBIT).ITSM Tools: Experience with ITSM tools and technologies, including implementation, optimization, and integration with other IT systems and platforms.Leadership Skills: Excellent leadership, interpersonal, and communication skills, with the ability to influence and collaborate effectively at all organizational levels.Problem-Solving: Strong analytical and problem-solving abilities, with a strategic mindset and a focus on driving continuous improvement and operational excellence.BenefitsAt our organization, we value diversity, equity, and inclusion. We strive to create an environment where everyone can thrive and reach their full potential. Our benefits package includes:A dynamic and supportive work environment.Ongoing training and development opportunities.A comprehensive compensation package.Access to cutting-edge technology and tools.An opportunity to make a meaningful impact in your career.OthersWe believe that our employees are our greatest asset. That's why we invest in their growth and well-being. Join our team and discover a culture that values collaboration, creativity, and continuous learning. We look forward to hearing from you