Call Center Executive

6 days ago

pune, India Metaslade.com Full time

Job Title : US Call Center Executive - Night Shift
Location : Kharadi, Pune
Shift : Night Shift (US Time Zone)
Experience : Minimum 6 months in BPO or Call Center
About the Role :
We are seeking energetic and customer-focused US Call Center Executives to join our team in Kharadi for a Night Shift role. If you have a passion for customer service and at least 6 months of experience in a BPO or call center environment , this is the opportunity for you. You will be responsible for providing top-tier support to our US clients, ensuring exceptional service, and creating positive customer experiences.
Key Responsibilities :
Handle inbound and outbound calls from US customers in a professional and friendly manner.
Provide clear, accurate, and timely information to resolve customer inquiries, issues, and concerns.
Deliver exceptional customer service while adhering to company guidelines and policies.
Document all customer interactions accurately in the system.
Collaborate with team members to achieve daily, weekly, and monthly performance goals.
Maintain up-to-date knowledge of products, services, and processes to assist customers effectively.
Meet or exceed quality and productivity metrics.
Requirements :
Minimum 6 months of experience in a BPO, call center, or customer service role.
Strong communication skills with a clear and professional tone.
Ability to work in a night shift (US time zone).
Excellent problem-solving skills and a customer-first mindset.
Ability to handle high call volumes while maintaining a high level of quality.
Basic computer skills and proficiency in CRM tools or customer service software.
Ability to adapt to changing processes and work under pressure.
Good interpersonal skills and a team player attitude.
Preferred Qualifications :
Experience in a US-based call center or process.
Familiarity with US customer service standards and expectations.
Prior experience handling technical support or customer inquiries.
Why Join Us?
Work Location : Kharadi, Pune – easily accessible with excellent infrastructure.
Competitive salary with performance-based incentives.
Comprehensive training and ongoing development opportunities.
Health insurance and other employee benefits.
A collaborative, friendly, and growth-focused work environment.
Opportunity to work with a diverse team and expand your professional skill set.
If you‘re passionate about customer service and eager to work in a dynamic environment with a global reach, apply now to join our team in Kharadi and take your career to the next level
#Hiring #CallCenterJobs #USProcess #NightShiftJobs #BPOJobs #CustomerService #KharadiJobs #JobOpening #PuneJobs #CareerOpportunity

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