Call Center Executive

1 month ago

Pune, India Metaslade.com Full time

Job Title: US Call Center Executive - Night Shift

Location: Kharadi, Pune

Shift: Night Shift (US Time Zone)

Experience: Minimum 6 months in BPO or Call Center

About the Role:

We are seeking energetic and customer-focused US Call Center Executives to join our team in Kharadi for a Night Shift role. If you have a passion for customer service and at least 6 months of experience in a BPO or call center environment, this is the opportunity for you. You will be responsible for providing top-tier support to our US clients, ensuring exceptional service, and creating positive customer experiences.

Key Responsibilities:

  • Handle inbound and outbound calls from US customers in a professional and friendly manner.
  • Provide clear, accurate, and timely information to resolve customer inquiries, issues, and concerns.
  • Deliver exceptional customer service while adhering to company guidelines and policies.
  • Document all customer interactions accurately in the system.
  • Collaborate with team members to achieve daily, weekly, and monthly performance goals.
  • Maintain up-to-date knowledge of products, services, and processes to assist customers effectively.
  • Meet or exceed quality and productivity metrics.

Requirements:

  • Minimum 6 months of experience in a BPO, call center, or customer service role.
  • Strong communication skills with a clear and professional tone.
  • Ability to work in a night shift (US time zone).
  • Excellent problem-solving skills and a customer-first mindset.
  • Ability to handle high call volumes while maintaining a high level of quality.
  • Basic computer skills and proficiency in CRM tools or customer service software.
  • Ability to adapt to changing processes and work under pressure.
  • Good interpersonal skills and a team player attitude.

Preferred Qualifications:

  • Experience in a US-based call center or process.
  • Familiarity with US customer service standards and expectations.
  • Prior experience handling technical support or customer inquiries.

Why Join Us?

  • Work Location: Kharadi, Pune – easily accessible with excellent infrastructure.
  • Competitive salary with performance-based incentives.
  • Comprehensive training and ongoing development opportunities.
  • Health insurance and other employee benefits.
  • A collaborative, friendly, and growth-focused work environment.
  • Opportunity to work with a diverse team and expand your professional skill set.

If you're passionate about customer service and eager to work in a dynamic environment with a global reach, apply now to join our team in Kharadi and take your career to the next level

#Hiring #CallCenterJobs #USProcess #NightShiftJobs #BPOJobs #CustomerService #KharadiJobs #JobOpening #PuneJobs #CareerOpportunity

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