Mass Retail Experience Lead

1 week ago


west bengal, India airtel Full time

Mass Retail Experience Lead To lead and optimize the end-to-end customer experience for mass retail consumers in Prepaid and DTH services, with a strong focus on reducing customer interactions, controlling churn and MNP port-outs, improving digital adoption, ensuring effective grievance redressal, and driving timely service request closures as per defined SLAs. The role demands a proactive, data-driven approach and strategic interventions aligned with business goals to elevate the mass retail customer experience. Key Responsibilities: - Improve Customer Experience by fixing common issues and reducing repeated complaints and interaction. - Ensure Timely SR Closures by monitoring and improving SLA adherence. - Enhance Network Experience by working with the network team to resolve issues faster. - Reduce Customer Churn and Port-Outs through better service and retention efforts. - Manage Retention Agencies to ensure effective handling of MNP and customer outreach calls. - Lead the digital adoption agenda by increasing Thanks app penetration and usage of other digital self-care platforms - Collaborate cross-functionally to enhance customer experience and resolve process bottlenecks Skills sets required: - Collaboration - Analytical skills (Data management) - Customer orientation (Customer approach understanding) - Good Communication skills



  • west bengal, India SSIPL Retail LTD Full time

    Job Description- Distribution ManagerSummary:SSIPL over the past three decades have become a group of passionate folks who are working on a vision of creating a sports and athleisure rand of India. Come work with us.Location:2 VacanciesSouth India (Hyderabad / Bangalore / Chennai)East India (Kolkata / Siliguri / Assam)Key RequirementsExperience: 4-7...


  • Kolkata, West Bengal, India EXPAND smERP Full time

    **Job Title**: Mass Communication Intern **Location**: Kolkata, India | **Duration**: 3 months | **Stipend**: ₹3000 - ₹5,000/month **About the Role**: We are looking for creative Mass Communication students to join us as interns. This internship offers hands-on experience in content creation, digital communication, and brand storytelling within the...


  • west bengal, India Baazar Style Retail Ltd. Full time

    Role (Why position exists): Responsible for planning, developing, implementing and monitoring the overall corporate communication strategy.Main Responsibilities:Create informative and interesting press releases, press kits, newsletters, and related marketing materials.Develop and implement effective communication strategies that build customer loyalty...


  • west bengal, India Spencer's Retail Full time

    We're looking for a sharp, consumer-obsessed CRM and Analytics LeadThis strategic role blends analytical depth with a strong grasp of modern retail dynamics to drive growth and engagement:Key ResponsibilitiesConsumer & Behavioral AnalyticsAnalyze customer cohorts, journeys, and behavioral patterns to identify growth levers.Develop segmentation strategies and...


  • Kolkata, West Bengal, India eDominer Technologies PVT LTD Full time

    **Job Title**: Mass Communication Intern **Job Purpose**:We are looking for creative and driven Mass Communication students to join us as Interns for a three-month period. This role offers an excellent opportunity to gain experience in the software industry, crafting content that communicates our brand’s value and resonates with our audience. The intern...


  • Kolkata metropolitan area, West Bengal, India SSIPL Retail LTD Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description- Distribution ManagerSummary:SSIPL over the past three decades have become a group of passionate folks who are working on a vision of creating a sports and athleisure rand of India. Come work with us.Location:2 VacanciesSouth India (Hyderabad / Bangalore / Chennai)East India (Kolkata / Siliguri / Assam)Key RequirementsExperience: 4-7...


  • west bengal, India Livspace Full time

    As a Project Manager - Retail, you will be responsible for planning, coordinating, and executing new store launches and retail expansion projects from site acquisition to store handover. Ensures timely delivery, cost optimization, and adherence to brand design & quality standards.Responsibilities Lead the end-to-end execution of new store opening projects...

  • Retail Merchandiser

    2 weeks ago


    Santacruz West, Mumbai, Maharashtra, India Element Retail Pvt Ltd Full time

    **Looking for Footwear Merchandiser.** We are seeking a dynamic and passionate Retail Merchandiser to join our team and drive sales and profitability within our footwear department. As a Retail Merchandiser, you will be responsible for planning and implementing strategies to maximize sales, optimize inventory levels, and enhance the overall customer...

  • Assistant Retail Head

    2 weeks ago


    Kolkata, West Bengal, India RECEX Full time

    About the Role We are looking for an experienced and result-driven Assistant Retail Head from the jewellery industry to oversee retail operations across multiple stores The ideal candidate will be responsible for driving sales performance ensuring customer satisfaction maintaining brand standards and managing a large retail team effectively Key...

  • Operations Manager

    1 week ago


    west bengal, India Spencer's Retail Full time

    About the Company Spencer’s is committed to providing exceptional service and quality products across its various retail formats. Our mission is to create a customer-centric shopping experience while fostering a culture of inclusivity and teamwork. About the Role Manager – Operations will oversee and execute operational procedures and initiatives across...