Digital Business Transformation Leader

1 week ago


varanasi, India beBeeCustomer Full time

Customer Engagement SpecialistThis position requires an individual with expertise in IT Service Management, SAP Basis and SAP Applications. We are looking for a highly skilled professional to join our team as a Customer Engagement Specialist.Key Responsibilities:Deliver high-quality customer engagement services through effective communication, problem-solving, and relationship-building skills.Maintain strong knowledge of IT Service Management, SAP Basis and SAP Applications to ensure seamless service delivery.Collaborate with cross-functional teams to achieve project objectives and drive business outcomes.Foster strong relationships with customers to ensure satisfaction and loyalty.Requirements:Technical Skills:Strong knowledge of IT Service Management, SAP Basis and SAP Applications.Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers.Working experience with SAP HEC, SAP S/4HANA or any other cloud solution.Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics.Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution.Soft Skills:Excellent customer focus, networking, relationship building, results-driven, self-organized, decision making.Excellent communication skills (written and verbal).Understanding of escalation handling and procedures with customers while proactively working with internal teams towards arriving at a resolution.Experience in working with cross-cultural and cross-functional teams or individuals.Proficiency in English (Written and verbal), additional (local) languages are a plus.



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