Transformational Operations Leader

6 days ago

varanasi, India beBeeInnovation Full time

Job Title:Engineering Management Lead – Agentic AI SolutionsJob DescriptionAs an Engineering Management Lead, you will play a pivotal role in shaping the future of operations management.We are seeking a seasoned leader to oversee the transformation of our operations under GenpactNext. In this role, you will lead the shift to Agentic AI Solutions, driving change across multiple dimensions.Strategy and DesignDefine operating models, role archetypes, and governance frameworks to drive efficiency and scalability.Develop and execute roadmaps to transition large-scale operations to AO.Collaborate with cross-functional teams to deliver commercial value propositions and track key performance indicators.Delivery Readiness and Client SuccessLead the development of readiness accelerators to re-architect skills, responsibilities, and workflows.Drive delivery efficiency and business outcomes through data-driven insights and process improvements.Partner with clients to integrate Agentic solutions into their existing delivery frameworks.Establish quality assurance frameworks and metrics dashboards to measure success.Change LeadershipDevelop and implement change management strategies to drive organizational transformation.Collaborate with global teams to integrate AO into scaled delivery hubs.Lead the adoption of Agentic-first ways of working across the organization.Customer Experience and ValueOversee the development of customer experience frameworks to drive measurable value for clients.Track and report outcomes across delivery excellence, efficiency, effectiveness, and client satisfaction.Ensure compliance with regulatory standards and industry best practices.Talent and Capability BuildDevelop a global talent strategy to build AO expertise and capabilities.Design career pathways, certifications, and rotation models to ensure workforce readiness.Risk and Compliance LeadershipAnticipate and manage risks associated with AO implementation.Establish proactive risk mitigation frameworks in collaboration with internal stakeholders.Thought Leadership and InfluenceRepresent the company externally at industry forums and conferences.Required Skills and QualificationsExtensive experience in large-scale operations leadership (BPO, Technology, Consulting, or SaaS Ops).Proven track record of leading operating model transformations at enterprise scale.Strong understanding of AI/Automation, hybrid workforce models, and digital operations.Demonstrated ability to influence across C-Suite, clients, and large-scale teams.Deep expertise in organizational design, change management, and customer success.Global leadership experience with multi-country delivery models.Why Join Us?Be part of a cutting-edge team driving AI-first transformation.Make a meaningful impact on global enterprises and solve business challenges that matter.Accelerate your career through hands-on experience, world-class training, mentorship, and AI certifications.Grow with a dynamic, fast-moving workplace where innovation and collaboration thrive.Work in an environment committed to ethical AI practices and responsible innovation.

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