Officebanao | Customer Success Manager

2 weeks ago


gurugram, India Officebanao Full time

Position Overview

We are seeking a motivated and results-driven Inside Sales Executive to join our team. The ideal candidate will play a critical role in driving revenue by effectively managing incoming queries, identifying potential clients, and collaborating with internal teams to ensure a seamless client experience.

Key Responsibilities

Client Conversion:

  • Extract maximum potential from incoming client queries by following a structured and effective calling process.
  • Understand client requirements to convert queries into opportunities.

Collaboration with Internal Teams:

  • Work closely with the Sales, Design and Operations functions to prioritise and nurture leads.

Pipeline Management:

  • Maintain and update the CRM system with accurate information on client interactions and pipeline status.
  • Track progress at each stage of the sales funnel and take proactive steps to move clients toward closure.

Process Adherence:

  • Follow and refine the established sales processes to ensure efficiency and scalability.
  • Identify and suggest improvements to enhance client engagement and conversion rates.

Qualifications and Skills

  • Bachelor’s degree in Business, Marketing, or a related field.
  • Minimum of 2-3 years of relevant experience
  • Proven experience in inside sales, lead generation, or a similar role.
  • Strong communication and interpersonal skills with a customer-first approach.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.




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