Strategic Customer Engagement Manager

4 days ago


Kolhapur, India beBeeCustomerEngagement Full time

Strategic Customer Engagement ManagerWe are seeking an experienced professional to lead the development and implementation of customer engagement strategies that drive business growth.Develop and execute strategic plans for customer engagement programs.Design and implement lifecycle and trigger-based campaigns across multiple channels.Collaborate with cross-functional teams to align customer engagement initiatives with business objectives.Conduct regular audits to ensure optimal platform performance and recommend improvements.Configure integrations to enable seamless data flow and ensure alignment with business goals.Provide training and guidance to internal teams on best practices for customer engagement.Establish key performance indicators and measurement frameworks to evaluate campaign success.Required Skills and Qualifications:Deep knowledge of Braze, including Canvas, Webhooks, Liquid scripting, and data mapping.Strong analytical and problem-solving skills.Ability to translate business goals into actionable customer engagement strategies.What We Offer:Opportunity to work with a cutting-edge technology platform.Collaborative and dynamic work environment.Chance to make a meaningful impact on customer engagement and business growth.



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