Talented Customer Engagement Specialist Wanted

5 days ago

Kolhapur, India beBeeCareer Full time

Job Opportunity: Tele Calling ProfessionalWe are seeking a highly motivated and skilled Tele Calling Professional to join our team. The successful candidate will be responsible for making outgoing calls to potential customers, identifying their needs, and providing solutions.The ideal candidate will have excellent communication skills, both verbal and written, with the ability to multitask and manage time effectively.This is an exciting opportunity to work in a fast-paced environment and contribute to the growth of our organization.About the Role:Make outgoing calls to potential customers to schedule high-quality leads for sales.Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives.Seize opportunities to upsell services when they arise.Follow up with potential customers in a timely manner if necessary.Manage a large number of outbound calls in a timely manner.Document all call information in the CRM according to standard operating procedures.Meet personal/team qualitative and quantitative targets.Possess strong knowledge of our services to identify customer needs when qualifying them.Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or service increase customer satisfaction and revenue.Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport and create brand awareness.Schedule Experience Centre visits with our design team as per defined process.Follow-up with internal stakeholders to ensure that appropriate action has been taken on customer requests and complaints.Make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time.Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints.Communicate effectively and professionally in all forms of communication with internal and external customers.Requirements:A graduate in any stream (10+2+3 regular education)0-1 yrs of relevant experience in Telesales, Inside sales or similar6 days working , Monday will be weekly off Familiar with CRM & cloud telephony systems and practicesCustomer focussed and adaptable to different personality typesHave the ability to multitask, set priorities and manage time effectivelyPossess previous experience in a call centre dealing with Indian consumers.Superior listening, verbal, and written communication skillsProficient in spoken English with proper grammar & fluencyLanguage prerequisites : English -Hindi, English - Marathi , English - Kannada , English - Telugu/TamilWhat We Offer:A dynamic and supportive work environmentThe opportunity to work with a talented teamOngoing training and development opportunitiesContact Us:To learn more about this exciting opportunity, please submit your application.

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