DEL/BOM Station Manager

2 weeks ago

delhi, India Royal Jordanian Full time

About the job
Ensuring safe, secure, punctual and quality services are provided to our aircraft and passengers from check-in till aircraft take-off and from landing till Baggage delivery, in conformity with our policies, rules and regulations and in compliance with local civil aviation regulations and other regulatory bodies

Duties & Responsibilities:
Ensuring ground handling activities are conducted in accordance with the contracted Ground Handling Agreements ensuring safety, security of aircraft, passengers, flights, facilities and employees
Supervising, coordinating and following up on passengers, baggage and cargo acceptance operation
Supervising and coordinating passengers and cargo aircraft handling activities
Ensuring ground handling activities are delivered by qualified and trained personnel and accomplished in compliance with safety and security regulations
Ensuring flight disruptions are handled as per the set rules and regulations
Reporting and coordinating accident/ incidents investigations
Ensuring passengers with special needs (PRM, UMNR, etc.) are handled as per the set rules and regulations
Ensuring flight related information, messages, notifications and documents are disseminated to all concerned parties within the set time limitations
Ensuring disseminating circulars and updated procedures to subordinates and service providers
Handling and Following up on customers’ complaints in due time in coordination with concerned parties
Controlling and auditing flights and station’s office related billing and financial matters
Managing station’s office expenses
Coordinating hotel accommodation for entitled passengers
Coordinating crew hotel accommodation and transportation from/to airport
Ensuring adherence to uniform and grooming regulations
Preparing staff roster in compliance with local laws and regulations

Knowledge & Skills Required:
Communication Skills
Negotiation skills
Customer service skills
Decision making and managerial skills
Problem solver with leadership qualities.
Ability to work under pressure.

Qualifications:
Minimum 10 years of airline operational experience in a supervisory role
Highschool Degree as a Minimum
Bachelor's Degree is a plus

Only candidates under consideration will be contacted.

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