▷ (High Salary) DEL/BOM Station Manager

1 week ago

Delhi, India Royal Jordanian Full time
About the job

Ensuring safe, secure, punctual and quality services are provided to our aircraft and passengers from check-in till aircraft take-off and from landing till Baggage delivery, in conformity with our policies, rules and regulations and in compliance with local civil aviation regulations and other regulatory bodies

Duties & Responsibilities:

- Ensuring ground handling activities are conducted in accordance with the contracted Ground Handling Agreements ensuring safety, security of aircraft, passengers, flights, facilities and employees- Supervising, coordinating and following up on passengers, baggage and cargo acceptance operation- Supervising and coordinating passengers and cargo aircraft handling activities- Ensuring ground handling activities are delivered by qualified and trained personnel and accomplished in compliance with safety and security regulations- Ensuring flight disruptions are handled as per the set rules and regulations- Reporting and coordinating accident/ incidents investigations- Ensuring passengers with special needs (PRM, UMNR, etc.) are handled as per the set rules and regulations- Ensuring flight related information, messages, notifications and documents are disseminated to all concerned parties within the set time limitations- Ensuring disseminating circulars and updated procedures to subordinates and service providers- Handling and Following up on customers’ complaints in due time in coordination with concerned parties- Controlling and auditing flights and station’s office related billing and financial matters- Managing station’s office expenses- Coordinating hotel accommodation for entitled passengers- Coordinating crew hotel accommodation and transportation from/to airport- Ensuring adherence to uniform and grooming regulations- Preparing staff roster in compliance with local laws and regulations

Knowledge & Skills Required:

- Communication Skills- Negotiation skills- Customer service skills- Decision making and managerial skills- Problem solver with leadership qualities.- Ability to work under pressure.

Qualifications:

- Minimum 10 years of airline operational experience in a supervisory role- Highschool Degree as a Minimum- Bachelor's Degree is a plus

Only candidates under consideration will be contacted.

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