DEL/BOM Station Manager

3 weeks ago

Delhi, India Royal Jordanian Full time

About the job

Ensuring safe, secure, punctual and quality services are provided to our aircraft and passengers from check-in till aircraft take-off and from landing till Baggage delivery, in conformity with our policies, rules and regulations and in compliance with local civil aviation regulations and other regulatory bodies

Duties & Responsibilities:

  • Ensuring ground handling activities are conducted in accordance with the contracted Ground Handling Agreements ensuring safety, security of aircraft, passengers, flights, facilities and employees
  • Supervising, coordinating and following up on passengers, baggage and cargo acceptance operation
  • Supervising and coordinating passengers and cargo aircraft handling activities
  • Ensuring ground handling activities are delivered by qualified and trained personnel and accomplished in compliance with safety and security regulations
  • Ensuring flight disruptions are handled as per the set rules and regulations
  • Reporting and coordinating accident/ incidents investigations
  • Ensuring passengers with special needs (PRM, UMNR, etc.) are handled as per the set rules and regulations
  • Ensuring flight related information, messages, notifications and documents are disseminated to all concerned parties within the set time limitations
  • Ensuring disseminating circulars and updated procedures to subordinates and service providers
  • Handling and Following up on customers’ complaints in due time in coordination with concerned parties
  • Controlling and auditing flights and station’s office related billing and financial matters
  • Managing station’s office expenses
  • Coordinating hotel accommodation for entitled passengers
  • Coordinating crew hotel accommodation and transportation from/to airport
  • Ensuring adherence to uniform and grooming regulations
  • Preparing staff roster in compliance with local laws and regulations

Knowledge & Skills Required:

  • Communication Skills
  • Negotiation skills
  • Customer service skills
  • Decision making and managerial skills
  • Problem solver with leadership qualities.
  • Ability to work under pressure.

Qualifications:

  • Minimum 10 years of airline operational experience in a supervisory role
  • Highschool Degree as a Minimum
  • Bachelor's Degree is a plus

Only candidates under consideration will be contacted.

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