ServiceNow Technical Architect

2 weeks ago

uttar pradesh, India Coforge Full time

Job Title: ServiceNow Technical Architect
Experience : 10-15 Years
Location: Noida, Bangalore & Pune

Role Overview:
A ServiceNow Technical Architect is responsible for designing and implementing solutions on the ServiceNow platform.
This role involves collaborating with cross-functional teams to understand business requirements and translating them into scalable, efficient, and sustainable ServiceNow configurations.

Key Responsibilities:
• Solution Design: Develop and design technical solutions on the ServiceNow platform, ensuring they meet business requirements and follow best practices.
• Technical Leadership: Provide technical leadership and guidance to development teams, ensuring the successful implementation of ServiceNow solutions.
• Stakeholder Collaboration: Work closely with stakeholders to gather requirements, provide strategic recommendations, and ensure alignment with business objectives.
• Documentation: Create and maintain technical documentation, including design documents, process flows, and implementation guides.
• Integration: Propose and implement integrations with other systems and tools as needed.
• Governance: Participate in and establish technical governance processes to ensure the quality and consistency of ServiceNow implementations.
• Performance Management: Monitor and optimize the performance of ServiceNow instances, proposing improvements to enhance the end-user experience.
• Mentorship: Guide and mentor junior team members, fostering a collaborative and knowledge-sharing environment.

Preferred Certifications:
• ServiceNow Certified System Administrator (CSA)
• ITIL Foundation
• ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)
• ServiceNow Certified Application Developer (CAD) (optional) Required Skills and Experience:
• Deep knowledge of ServiceNow solutions and ITIL processes.
• Experience in designing and implementing ServiceNow solutions in an enterprise environment.
• Strong analytical skills to identify problems and recommend effective solutions.
​​​​​​​• Excellent communication and collaboration skills to work with diverse teams and stakeholders.
• Experience in architecting and deploying large-scale ServiceNow implementations.

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