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ServiceNow WSD Architect

2 months ago

Anywhere in IndiaMultiple LocationsTamil NaduKeralaAndhra PradeshCoimbatoreHyderabad, IN QBrainX Full time

Job Title : ServiceNow WSD Architect

Experience Level : 8+ years

Job Location : Coimbatore / Hyderabad / Remote

Job Description :

We are seeking an experienced and highly skilled ServiceNow WSD Architect to join our dynamic team. The ideal candidate will have a strong background in designing and implementing ServiceNow Workforce Service Delivery (WSD) solutions, combined with extensive experience in IT Service Management (ITSM) and IT Operations Management (ITOM). This role involves leading the design and architecture of ServiceNow solutions, ensuring alignment with business goals and industry best practices.

Key Responsibilities :

- Solution Design : Architect and design scalable, high-performance ServiceNow WSD solutions that meet the needs of the business, including requirements gathering, analysis, and design documentation.

- Implementation : Lead the implementation and integration of ServiceNow WSD modules, ensuring that solutions are delivered on time, within budget, and to the highest quality standards.

- Customization : Customize ServiceNow applications and modules to meet business requirements, including scripting, workflow creation, and UI modifications.

- Technical Leadership : Provide technical leadership and guidance to development teams, ensuring best practices are followed in coding, design, and implementation.

- Client Engagement : Engage with stakeholders, including clients and internal teams, to understand business needs and translate them into effective ServiceNow solutions.

- Governance : Ensure compliance with ServiceNow governance and security policies and manage upgrades and patches effectively.

- Troubleshooting : Identify and resolve technical issues related to ServiceNow WSD implementations, providing expert support and guidance.

- Documentation : Develop and maintain comprehensive documentation for ServiceNow implementations, including design specifications, user guides, and training materials.

- Continuous Improvement : Stay current with ServiceNow updates and industry trends, continuously seeking ways to improve the efficiency and effectiveness of ServiceNow solutions.

Qualifications :

- Experience : Minimum of 8 years of experience in ServiceNow, with a strong focus on Workforce Service Delivery (WSD) and IT Service Management (ITSM).

- Certification : ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, and ServiceNow Certified Implementation Specialist (WSD) preferred.

- Technical Skills : Proficiency in ServiceNow platform capabilities, including scripting (JavaScript), workflows, business rules, and integration tools.

- Analytical Skills : Strong analytical and problem-solving skills, with the ability to think strategically and develop innovative solutions.

- Communication : Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.

- Leadership : Proven leadership skills with experience in leading and mentoring technical teams.

- Education : Bachelor's degree in computer science, Information Technology, or a related field; master's degree is a plus.

(ref:hirist.tech)