Manager - Process Excellence & SOP Governance
20 hours ago
Role Overview: The role is responsible for driving operational excellence across Antara by designing, standardizing, and governing Standard Operating Procedures (SOPs) and leading continuous process improvement initiatives. The incumbent will ensure that all functional processes are efficient, compliant, and aligned with Antara’s brand promise and regulatory standards. 1. SOP Design, Implementation & Governance Develop, review, and continuously improve Standard Operating Procedures (SOPs) for all departments. Standardize processes across business, ensuring alignment with Antara’s brand promise, regulatory norms (NABH, HSSC, QAI), and audit standards. Manage SOP version control, dissemination, and compliance tracking across facilities. Conduct periodic reviews with functional heads for SOP effectiveness and relevance. 2. Process Excellence & Continuous Improvement Lead cross-functional process improvement initiatives using Lean / Six Sigma methodologies. Identify inefficiencies and design interventions to enhance service quality, reduce waste, and improve response times. Conduct process mapping and gap analyses for critical workflows. Track and monitor improvement metrics through defined KPIs and dashboards. Required Skills & Competencies: Strong understanding of process design, documentation, and governance frameworks . Hands-on experience with Lean / Six Sigma tools (Green Belt or higher preferred). Excellent analytical and problem-solving skills. Strong stakeholder management and cross-functional collaboration abilities. Proven experience in hospitality, healthcare, or service-oriented environments . Strong communication and presentation skills. Education & Experience: Graduate/Postgraduate in Operations Management / Quality / Process Excellence / Hospitality Management or related field. 6–8 years of experience in process design, quality management, or operations excellence roles. Experience in hospitality or healthcare sector preferred.
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Manager – Process Excellence
1 week ago
Gurgaon, India Antara Senior Care Full timeRole Overview:The role is responsible for driving operational excellence across Antara by designing, standardizing, and governing Standard Operating Procedures (SOPs) and leading continuous process improvement initiatives. The incumbent will ensure that all functional processes are efficient, compliant, and aligned with Antara’s brand promise and...
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Gurgaon, India Antara Senior Care Full timeRole Overview: The role is responsible for driving operational excellence across Antara by designing, standardizing, and governing Standard Operating Procedures (SOPs) and leading continuous process improvement initiatives. The incumbent will ensure that all functional processes are efficient, compliant, and aligned with Antara’s brand promise and...
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Manager – process excellence
1 week ago
Gurgaon, India Antara Senior Care Full timeRole Overview:The role is responsible for driving operational excellence across Antara by designing, standardizing, and governing Standard Operating Procedures (SOPs) and leading continuous process improvement initiatives. The incumbent will ensure that all functional processes are efficient, compliant, and aligned with Antara’s brand promise and...
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Manager – process excellence
24 hours ago
Gurgaon, India Antara Senior Care Full timeRole Overview:The role is responsible for driving operational excellence across Antara by designing, standardizing, and governing Standard Operating Procedures (SOPs) and leading continuous process improvement initiatives. The incumbent will ensure that all functional processes are efficient, compliant, and aligned with Antara's brand promise and regulatory...
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Process Excellence Leader
19 hours ago
Gurgaon, India beBeeProcess Full time**Process Excellence Manager Role**This position focuses on driving operational excellence across the organization. The role requires designing, standardizing, and governing Standard Operating Procedures (SOPs) to improve efficiency and compliance.Key Responsibilities:Designing SOPs: Develop, review, and continuously improve Standard Operating Procedures...
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Process Excellence Manager
6 days ago
hyderabad district, India Wipro Full timeDetails Description Job Role & Responsibility/Designation Manager– Process Excellence Delivery Process/ Function Name Quality Educational Qualification Graduate, BE/ B. Tech/ PG Professional Qualification if any Lean & Six Sigma Black Belt Certified Skills ( Must Have)1. Excellence leader with a demonstrated history of working in the outsourcing/offshoring...
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Sop Writer
4 days ago
Gurgaon, India SV Placement Solutions Full timeTo ideate and develop content for SOP writing for VISA process. - Researching, writing, gathering, organizing, and editing information for SOP writing. - Ability to multi-task while doing creative content writing. - Daily reporting to your immediate reporting head and management with required, pertinent reports from time to time. - Any other duty assigned to...
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Data Governance Manager
17 hours ago
gurgaon district, India EXL Full timeLocation-Gurgaon Notice Period- 0-30 Days Roles and Responsibilities for Sr Business Analyst - Data Governance Work with Customer’s onshore team collaboratively to support following initiatives: Interface with business stakeholders, understand their data and analytics needs, establish requirement with technical stakeholders and align on delivery plan....
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Process Excellence Controller
1 week ago
Gurgaon, India Secure Meters Limited Full timeJob Description:- Map end-to-end field service processes- Adhere to SOPs & workflows- Ensure company quality standards across service- Identify bottlenecks, delays, and errors in operations- Conduct gap analysis between defined processes and actual practices.- Recommend and implement improvements for faster service turnaround and reduced rework.- Analyze...
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Process Excellence Controller
1 week ago
Gurgaon, India Secure Meters Limited Full timeJob Description:- Map end-to-end field service processes- Adhere to SOPs & workflows- Ensure company quality standards across service- Identify bottlenecks, delays, and errors in operations- Conduct gap analysis between defined processes and actual practices.- Recommend and implement improvements for faster service turnaround and reduced rework.- Analyze...