Process Excellence Controller

1 week ago


Gurgaon, India Secure Meters Limited Full time

Job Description:- Map end-to-end field service processes- Adhere to SOPs & workflows- Ensure company quality standards across service- Identify bottlenecks, delays, and errors in operations- Conduct gap analysis between defined processes and actual practices.- Recommend and implement improvements for faster service turnaround and reduced rework.- Analyze customer complaints, service failures, and escalation data.- Apply Quality Tools & Methodologies- Six Sigma & Continuous Improvement- Ensure decisions are data-driven, not assumption-based.- Cross-Functional Collaboration & Training- Support audits and compliance reviews by providing process and performance evidence.Skills Required:- Knowledge of process mapping, process analysis, and improvement techniques in service environments.- Strong command of Quality Tools- Lean Six Sigma Green Belt / Black Belt certification preferred.- Ability to analyze quality metrics.- Data analysis skills- Strong interpersonal skills to work with cross-functional teams.- Exposure to smart metering / utilities / service industry preferred.Qualification & Experience:- B.Tech. (Electrical / Electronics/CS)- 2–5 years’ experience in Quality / Process Excellence / Service Operations.- Lean Six Sigma certification preferred.



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