Customer Success

1 day ago

gautam buddha nagar, India Manupatra Full time

Customer Success & Product Specialist Location: Noida, Sector 1 Eligibility: Law graduates interested in a career in Legal Tech Experience: Minimum 1 year preferred; however, fresh law graduates with a strong interest in legal tech are also welcome to apply. Job Description We are looking for motivated law graduates to join our team as Customer Success & Product Specialists . This role combines client support, product understanding, and product coordination. As part of the Customer Support & Product Team , you will ensure clients have a smooth experience using our legal tech products while also contributing directly to ongoing product improvements. Key Responsibilities Client Support & Relationship Management Serve as the primary point of contact for clients. Provide timely assistance, maintain strong client relationships, and ensure overall satisfaction. Solution Delivery Understand client needs and workflows. Offer suitable solutions and ensure smooth resolution of client questions, issues, or requests. Cross-Selling, Upselling & Renewals Identify opportunities to introduce additional products or features. Support and drive contract renewals to enhance client retention. Product Expertise Develop a strong understanding of our SaaS-based legal tech products. Guide clients on product features, usage, and best practices. Feedback Collection Gather client feedback, identify recurring themes, and use these insights to drive product improvements as part of the product team . Client Onboarding & Training Conduct onboarding sessions, product demos, and training for new and existing users. Performance Tracking Monitor client usage patterns, adoption levels, and potential concerns. Take proactive steps to address issues before they escalate. Product Coordination & Management Document client issues, feature requests, and feedback clearly. Prioritize client-driven needs and collaborate internally to support enhancements. Contribute to improving product usability, workflows, and overall customer experience. Requirements Law graduates (LLB/LLM) with strong interest in legal technology. Strong communication and interpersonal skills. Analytical mindset with ability to understand client workflows and identify gaps. Customer-first attitude with good relationship management skills. Ability to work collaboratively within the product team and across supporting teams. Prior experience in client servicing, product support, or legal research is an advantage but not mandatory .

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