Customer Success Analyst- PST/Night shift
2 days ago
Job Title: Customer Success Analyst Location: Noida / Chennai Employment Type: Full-Time Experience Level: Mid-Level (Minimum 4 Years Experience required) Night Shift timings: 9pm - 6am IST (US Pacific hours) WORK FROM OFFICE / ONSITE Reports to: Head of Customer Success Role Overview As a Customer Success Analyst, you’ll be the part of the customer success team to help create knowledge base, FAQ’s, maintain customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure they derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. You’ll play a key role in onboarding, support, customer education, and renewal strategies. Key Responsibilities Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices. Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction. Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content. Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders). Monitor key customer health metrics and take action on churn risks or upsell opportunities. Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience. Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms. Requirements Bachelor’s degree in business, Communications, Marketing, or related field. 4+ years of experience in a Customer Success, Account Management, or Customer Support role at a SaaS company. Demonstrated experience setting up and managing customer-facing knowledge bases and educational content. Proven ability to craft engaging and strategic customer success emails and campaigns. Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement. Experience with HubSpot CRM or similar tools is highly preferred. Familiarity with customer success platforms (e.g., Intercom, Zendesk, Gainsight, or similar) is a plus. Will be working US Pacific Standard Time.
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Customer Success Executive
1 week ago
Prahlad Nagar, Ahmedabad, Gujarat, India cFIRST Background Checks LLP Full time**Job description** Position: Customer Success Job Location: Iscon Bopal Road, Ahmedabad **Requirements**: Excellent English Communication Basic Computer Skill (Excel, Typing) **Key responsibilities**: MIS and follow up Coordinate with HRs, Directors and other officials for the verification. Handle client queries and escalation calls. **About...
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Customer Support
6 days ago
Prahlad Nagar, Ahmedabad, Gujarat, India VahlayConsulting Full timeJob Description: Customer Support Executive (Night Shift) **Position**: Customer Support Executive **Shift**: Night Shift **Location**: Prahladnagar **Company**: Vahlay Consulting **Experience**: [1-2 years preferred] **Education**: [High School Diploma/Bachelor’s Degree preferred] Job Summary: Vahlay Consulting is seeking dedicated and empathetic...
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Head of Customer Success Operations
1 week ago
gautam buddha nagar, India Innovaccer Full timeCustomer Success at Innovaccer: Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you. About the Role:...
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Night Shift- Male Vacancy
2 weeks ago
Gautam Budh Nagar, India Vighnaharta Screening Pvt. Ltd. Full timeNight shift US shift process male vacancy only 12th pass with good communication skills required location - Noida sec-63 salary - upto 16k **Salary**: ₹13,000.00 - ₹16,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday - Night shift Supplemental pay types: - Performance bonus Ability to...
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Us Process- Night Shift
5 days ago
Gautam Budh Nagar, India N-arc consulting Enggpluss Pvt ltd Full timeUS shift process - night shift job 7pm to 4am job timing only male vacancy 5 days working **Job Types**: Full-time, Regular / Permanent **Salary**: ₹12,000.00 - ₹18,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday - Night shift Supplemental pay types: - Performance bonus Ability to commute/relocate: -...
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Wfo-night Shift
5 days ago
Gautam Budh Nagar, India N-arc consulting Enggpluss Pvt ltd Full timeUS shift process -Night shift job salary - 12k to 15k intermediate pass can apply female and male both can apply 5 days working work from office job 8pm to 5 am job timings **Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: - Provident Fund Schedule: - Monday to Friday - Night shift Supplemental pay types: - Performance...
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Us Shift-night Job
2 weeks ago
Gautam Budh Nagar, India N-arc consulting Enggpluss Pvt ltd Full timeNight Shift Job 5 days working 12th pass can apply 8pm to 5 am job sat-sun fixed off good communication skills required. **Job Types**: Permanent, Full-time, Fresher **Salary**: ₹14,000.00 - ₹15,000.00 per month **Benefits**: - Provident Fund Schedule: - Monday to Friday - Night shift - US shift Supplemental pay types: - Performance bonus -...
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Principal Partner/Director
6 days ago
gautam buddha nagar, India RateGain Full timeAbout RateGain RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion. RateGain today is one of the world’s largest processors...
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Business Analyst
3 days ago
gautam buddha nagar, India Visdum Full timeAbout Visdum: Visdum is a fast-growing SaaS startup revolutionizing Sales Compensation Management. Founded by ex-Oracle executives with 50+ years of combined experience, our mission is to democratize and simplify the way high-performing SaaS companies manage their sales commissions. Our platform empowers Finance, Revenue Operations, and Sales teams by...
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Us Collection- Night Shift
4 days ago
Gautam Budh Nagar, India INTINERI INFOSOL PVT LTD Full time**Role - Collections Specialist** **Location : Noida Sector 136** **Budget : Upto 7Lpa** **Job Summary**: We are seeking a diligent and results-driven Collections Specialist to join our team and play a critical role in managing outstanding accounts and ensuring customer satisfaction. As a Collections Specialist, you will be responsible for generating and...
