Us Collection- Night Shift

**Role - Collections Specialist**

**Location : Noida Sector 136**

**Budget : Upto 7Lpa**

**Job Summary**:
We are seeking a diligent and results-driven Collections Specialist to join our team and play a critical role in managing outstanding accounts and ensuring customer satisfaction. As a Collections

Specialist, you will be responsible for generating and managing in-house leads from business owners,

interfacing them to assess their financing needs, and guiding them through the financing process. You will handle documentation, coordinate with internal teams, and resolve customer queries efficiently. A key part of your role will involve conducting rigorous follow-ups, managing renewals, and addressing

collection-related issues to ensure timely repayment and increase collections

**Key Responsibilities**:

- Generate and manage in-house leads from business owners seeking financing.
- Interface with small business owners to assess their financing needs and recommend suitable financing solutions.
- Guide prospective clients through the financing process, from pre
- qualification to closing.
- Handle documentation, coordinate with internal teams, and resolve customer queries efficiently.
- Demonstrate the ability to close deals while meeting customer expectations.
- Conduct rigorous follow-ups and closely monitor all stages of renewals, including contacting delinquent customers or those eligible for additional funding.
- Work with customers to ensure timely repayment, negotiate new payment terms, and address other collection-related issues.
- Track promised payments to ensure receipt.
- Use Sales and Collections portals to monitor progress.
- Maintain high call volumes, adhere to renewal and collection call models and performance standards, and utilize skip tracing for default customers.
- Develop strategies to increase collections and manage outstanding accounts.
- Collaborate effectively with team members and supervisors to ensure smooth departmental operations.
- Meet crucial deadlines consistently.
- Work closely with credit underwriters during the underwriting process.
- Communicate and follow up with clients regularly.
- Meet or exceed team productivity goals.
- Ensure high levels of client satisfaction by providing prompt responses and solutions to their challenges.
- Possess strong phone contact handling skills and active listening abilities.

**Required Skills and Qualifications**:

- Proven experience in a similar role within the financial services or collections industry.
- Strong understanding of collections processes and strategies.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to handle high call volumes and manage multiple tasks simultaneously
- Strong problem-solving skills and the ability to think critically.
- High level of accuracy and attention to detail.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Ability to meet deadlines consistently.
- Proficient in using Sales and Collections portals and other relevant software.

**Education and Experience**:

- Bachelor’s degree in finance, business administration, or a related field preferred.
- Minimum of 2 years of experience in collections or a related field.

**Regards**

**Upasana**

**8383821151**

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹55,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- UK shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Experience**:

- US Collection: 2 years (preferred)
- US loan: 2 years (preferred)
- US credit: 2 years (preferred)
- US Mortgage: 2 years (preferred)
- International voice process: 2 years (preferred)

Work Location: In person