Manager HR Shared Services

2 weeks ago


mumbai, India NCR Atleos Full time

About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Manage a regional or multi-country HR Shared Services team, including Tier 1 and Tier 2 staffOversee daily operations and ensure consistent service delivery across locationsMonitor KPIs, dashboards, and SLAs to assess performance and identify improvement opportunitiesCollaborate with the Operational Excellence team on improvement projects and HR service-related technical enhancementsSupport initiatives to enhance automation, workflow efficiency, and process standardizationPartner with CoEs, HRBPs, and external vendors to resolve escalated issues and ensure service continuitySupport the implementation and maintenance of HR systems and tools, including Workday and ServiceNowEnsure compliance with local labor laws, data privacy regulations, and corporate policies across regionsFoster intercultural communication and collaboration within the team and with stakeholdersProvide coaching and development support to Team Leads and SpecialistsContribute to documentation, training, and knowledge base improvementsParticipate in audits, system testing, and annual HR eventsReport operational insights and trends to the Executive DirectorOffers of employment are conditional upon passage of screening criteria applicable to the job.EEO StatementNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.



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