Customer Service Ambassador

2 days ago


belgaum, India beBeeCustomerSupport Full time

Customer Service AmbassadorWe are seeking a dynamic and customer-focused individual to join our team as a Customer Service Ambassador. As the face of our company, you will be responsible for assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.Key Responsibilities:Handle inbound and outbound calls to address customer inquiries and concerns.Provide accurate information regarding insurance policies, premium calculations, and policy status.Escalate unresolved inquiries to the appropriate internal teams and ensure timely follow-up.Maintain customer records by updating information in the CRM system.Ensure customer satisfaction through professional communication and problem-solving.Meet daily, weekly, and monthly targets set by the team lead.Required Skills and Qualifications:Excellent verbal and written communication skills in English and Hindi.Ability to handle customer inquiries efficiently and politely.Basic computer knowledge and proficiency in MS Office and email.Patience and empathy to manage difficult or irate customers.Prior experience in a call center or customer support role is preferred.Freshers and experienced individuals can apply.Minimum education: Graduate.What We Offer:A competitive compensation package.Ongoing training and development opportunities.A supportive and collaborative work environment.



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