Remote Customer Service Specialist

23 hours ago

belgaum, India beBeeCustomerSupport Full time

Job Title:Virtual Support RepresentativeDescriptionSyngext is empowering individuals, organizations, and communities to reach their full potential through innovative approaches to work, life, and talent acquisition. We offer businesses the opportunity to access top talent without geographical boundaries.The Virtual Support Representative will provide world-class customer support for US-based clients. This contract position is ideal for professionals who are fluent in English, comfortable working night shifts, and capable of delivering high-quality support from home.ResponsibilitiesHandle inbound and outbound customer calls professionally, provide clear, polite, and accurate information, troubleshoot customer issues, and maintain high levels of communication quality and customer satisfaction.Respond to customer emails quickly and accurately, resolve queries, escalate issues when necessary, and update internal systems.This role requires excellent English spoken and written communication skills, prior BPO/customer support experience is a strong advantage, comfort with working the night shift during US business hours, a laptop with Windows 11 or above, high-speed wired internet connection, quiet workspace for calls, ability to work independently, meet performance targets, strong customer orientation, empathy, and problem-solving skills.

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