IT Service Delivery Specialist

1 day ago


belgaum, India beBeeItDelivery Full time

Seeking a highly skilled IT Service Delivery Specialist to join our team. The ideal candidate will have expertise in IT service management principles and best practices, as well as experience working with industry-leading help desk tools.Responsibilities:Manage daily operational needs and oversee ticket distribution to ensure timely handling of client access requests.Provide technical support for existing ServiceNow environments, applications, and modules.Maintain and review the effectiveness and efficiency of all ITSM processes.Assume ownership of incidents and requests, and proactively resolve issues related to ServiceNow.Requirements:2-3 years of experience in IT service management (ITSM) industry.Excellent communication and customer service skills.Good understanding of ITIL methodologies.Experience working in the ServiceNow platform is a plus.What We Offer:A dynamic work environment, opportunities for growth and development, and a chance to make a real impact in the IT industry.



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