IT Service Delivery Specialist

Key Responsibilities of a Service Incharge:Maintaining Availability and Managing Upgrades or TerminationsLiaising with Store Managers and Sales Teams for Service OperationsEducating Customers to Avoid Escalation of IssuesMotivating and Managing a Team of Service Centre PersonnelEnsuring Accountability for Service DeliverablesMentoring Engineers when...

Job DescriptionThis role provides support for managed service tool sets and associated processes and procedures. The IT Service Management Specialist will provide daily operational support, manage ticket distribution, and ensure timely client access management requests are handled.The successful candidate will have a solid background in supporting external...

The Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements....

Job Summary: Manage end-to-end service operations for assigned regions to ensure timely and quality service delivery. Monitor and improve service metrics such as Time-To-Action, First-Time-Right, Net Promoter Score, and customer satisfaction scores.Responsibilities:Manage Authorized Service Centers within designated territories.Provide regular training and...

Service Delivery ManagerThis role owns key relationships, delivering excellence in service assurance, liaising with internal staff on behalf of the client, providing generalist consultancy, and assisting with uncovering growth opportunities through new or product upgrades.Liaising with internal technical staff on behalf of the clientPreparing and presenting...

Procurement Specialist - MRO CategoryWe are seeking a skilled procurement specialist to manage end-to-end activities of assigned categories, sourcing potential vendors, and ensuring timely material delivery.Main Responsibilities:Procure MRO-category items through effective vendor management and timely conversion of purchase requisitions to purchase...

E-Learning Program ManagerLead the end-to-end delivery of a multi-module learning content development program, responsible for planning, coordinating, tracking, and ensuring timely delivery of all milestones.Develop and manage project plans, module-wise development calendars, risk registers, and tracking dashboards.Cross-functional team coordination...

Job TitleAs a technical support specialist, you will provide online assistance to customers with technical inquiries. Your primary responsibility is to resolve customer complaints in a timely and effective manner via various communication channels.Excellent English speaking and writing skillsKnowledge of power electronics, solar inverters, and PV module...

We are looking for a Sr Delivery Manager to oversee and drive our Trust & Safety engagement with one of the world’s leading fintech clients. This role focuses on strengthening Seller Risk and Fraud Risk capabilities across Acquirers, Merchants, Marketplaces, Payment Facilitators, and digital commerce ecosystems. Responsibilities - Lead and contribute to...

Role Overview: We are seeking a highly experienced and versatile professional to serve as a Delivery Champion in our analytics practice. This role is designed for a senior resource who will set up new accounts and projects, establish delivery frameworks, and ensure a smooth transition to steady-state operations. The role also carries P&L governance...