Area Service Delivery Specialist
7 days ago
Key Responsibilities of a Service Incharge:Maintaining Availability and Managing Upgrades or TerminationsLiaising with Store Managers and Sales Teams for Service OperationsEducating Customers to Avoid Escalation of IssuesMotivating and Managing a Team of Service Centre PersonnelEnsuring Accountability for Service DeliverablesMentoring Engineers when NecessaryControlling the Flow of Incoming Calls for On-site Support ServicesService Incharges are responsible for overseeing various aspects of service delivery, including partner and technician management. They ensure adequate manpower to cater to customer calls and provide necessary skills and training to team members based on needs and gaps.Job Requirements:A successful Service Incharge will have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.They must be able to motivate and manage a team of service centre personnel, ensuring they are equipped to handle customer queries and resolve issues efficiently.Service Incharges must also have strong problem-solving skills and be able to think critically to resolve complex issues.Additionally, they must be able to liaise effectively with store managers and sales teams to ensure seamless service operations.
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Area Service Delivery Manager
1 week ago
vellore, India beBeeServiceManagement Full timeJob Summary: Manage end-to-end service operations for assigned regions to ensure timely and quality service delivery. Monitor and improve service metrics such as Time-To-Action, First-Time-Right, Net Promoter Score, and customer satisfaction scores.Responsibilities:Manage Authorized Service Centers within designated territories.Provide regular training and...
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IT Service Delivery Specialist
5 days ago
vellore, India beBeeCustomer Full timeIT Service Delivery LeadWe are seeking an experienced professional to oversee the day-to-day operations of our IT service desk. The successful candidate will be responsible for managing ticket workflows, coordinating with engineers, and ensuring timely resolution of customer issues.Manage and prioritize incoming tickets in a fast-paced...
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IT Service Delivery Coordinator
2 days ago
vellore, India beBeeItserviceManagement Full timeJob DescriptionThis role provides support for managed service tool sets and associated processes and procedures. The IT Service Management Specialist will provide daily operational support, manage ticket distribution, and ensure timely client access management requests are handled.The successful candidate will have a solid background in supporting external...
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Service Delivery Manager
3 weeks ago
Vellore, India Whatjobs IN C2 Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements....
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Chief Service Delivery Officer
5 days ago
vellore, India beBeeOperations Full timeService Delivery ManagerThis role owns key relationships, delivering excellence in service assurance, liaising with internal staff on behalf of the client, providing generalist consultancy, and assisting with uncovering growth opportunities through new or product upgrades.Liaising with internal technical staff on behalf of the clientPreparing and presenting...
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Area service Incharge
7 days ago
Vellore, India Reliance Jio Infocomm Limited Full timeEducation required : Diploma /B.E/ B.Tech (Preferred) Exp. Required - 6 - 10 years in After Sales Service Job Location : Vellore, Tamil Nadu 1. Establish and maintain the upkeep of service centers 2. Liaison with store manager and sales team for service operations 3. Ensure customer satisfaction to avoid escalation of issues 4. Motivate and manage team of...
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Area service Incharge
7 days ago
Vellore, India Reliance Jio Infocomm Limited Full timeEducation required : Diploma /B.E/ B.Tech (Preferred) Exp. Required - 6 - 10 years in After Sales Service Job Location : Vellore, Tamil Nadu 1. Establish and maintain the upkeep of service centers 2. Liaison with store manager and sales team for service operations 3. Ensure customer satisfaction to avoid escalation of issues 4. Motivate and manage team of...
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Area service Incharge
7 days ago
Vellore, India Reliance Jio Infocomm Limited Full timeEducation required : Diploma /B.E/ B.Tech (Preferred) Exp. Required - 6 - 10 years in After Sales Service Job Location : Vellore, Tamil Nadu 1. Establish and maintain the upkeep of service centers 2. Liaison with store manager and sales team for service operations 3. Ensure customer satisfaction to avoid escalation of issues 4. Motivate and manage team of...
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Area service Incharge
5 days ago
Vellore, India Reliance Jio Infocomm Limited Full timeEducation required : Diploma /B.E/ B.Tech (Preferred) Exp. Required - 6 - 10 years in After Sales Service Job Location : Vellore, Tamil Nadu 1. Establish and maintain the upkeep of service centers 2. Liaison with store manager and sales team for service operations 3. Ensure customer satisfaction to avoid escalation of issues 4. Motivate and manage team of...
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Area service Incharge
7 days ago
Vellore, India Reliance Jio Infocomm Limited Full timeEducation required : Diploma /B.E/ B.Tech (Preferred)Exp. Required - 6 - 10 years in After Sales ServiceJob Location : Vellore, Tamil Nadu1. Establish and maintain the upkeep of service centers2. Liaison with store manager and sales team for service operations3. Ensure customer satisfaction to avoid escalation of issues4. Motivate and manage team of service...
