Service Delivery Manager

4 weeks ago

Vellore, India Whatjobs IN C2 Full time

The Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements. Key Responsibilities Act as the Single Point of Contact (SPOC) for all client communication related to service delivery. Ensure SLAs and contractual commitments are consistently met; proactively highlight issues and risks to Client. Manage a large technical team including shift planning, leave approvals, performance tracking, and day-to-day operations. Identify and manage low performers through Performance Improvement Plans (PIPs) or replacements as necessary. Participate in recruitment, onboarding, and training of new team members; ensure continuous skillenhancement and career growth. Ensure adequate manpower availability across all shifts and locations to meet SLA requirements. Conduct internal team meetings to review issues, performance, and improvement plans. Qualifications & Experience Bachelor’s degree in Computer Science, Electronics, or a related discipline (B.Tech / BCA / MCA). Minimum 5 years of experience in a Service Delivery Manager role within IT Infrastructure or Managed Services. Strong understanding of ITIL framework and experience with ITSM tools (ServiceNow, Remedy, etc.). Proven ability to lead medium-to-large technical teams and ensure operational excellence. Experience managing client engagements in SLA-driven environments. Excellent written and verbal communication skills with experience in client interaction and executive reporting. Strong analytical, problem-solving, and decision-making abilities.

  • Area Service Delivery Manager

    1 week ago

    vellore, India beBeeServiceManagement Full time

    Job Summary: Manage end-to-end service operations for assigned regions to ensure timely and quality service delivery. Monitor and improve service metrics such as Time-To-Action, First-Time-Right, Net Promoter Score, and customer satisfaction scores.Responsibilities:Manage Authorized Service Centers within designated territories.Provide regular training and...

  • IT Service Delivery Specialist

    6 days ago

    vellore, India beBeeCustomer Full time

    IT Service Delivery LeadWe are seeking an experienced professional to oversee the day-to-day operations of our IT service desk. The successful candidate will be responsible for managing ticket workflows, coordinating with engineers, and ensuring timely resolution of customer issues.Manage and prioritize incoming tickets in a fast-paced...

  • Senior Service Delivery Manager

    2 weeks ago

    Vellore, India GBIT (Global Bridge InfoTech Inc) Full time

    We are looking for a Sr Delivery Manager to oversee and drive our Trust & Safety engagement with one of the world’s leading fintech clients. This role focuses on strengthening Seller Risk and Fraud Risk capabilities across Acquirers, Merchants, Marketplaces, Payment Facilitators, and digital commerce ecosystems. Responsibilities - Lead and contribute to...

  • Area Service Delivery Specialist

    1 week ago

    vellore, India beBeeServicemanagement Full time

    Key Responsibilities of a Service Incharge:Maintaining Availability and Managing Upgrades or TerminationsLiaising with Store Managers and Sales Teams for Service OperationsEducating Customers to Avoid Escalation of IssuesMotivating and Managing a Team of Service Centre PersonnelEnsuring Accountability for Service DeliverablesMentoring Engineers when...

  • Sr Delivery Manager

    3 weeks ago

    Vellore, India Avigna.AI Full time

    Dear Candidate,Hope you are doing well.I'm thrilled to connect with you today and share an exciting opportunity at Avigna.AI for the role of Senior Delivery Manager. Avigna.AI is not just a workplace; it's a dynamic hub of innovation and collaboration, and we're seeking talented individuals to join our team.Please find below the job description:Requirement:...

  • Sr Delivery Manager

    3 weeks ago

    Vellore, India Avigna.AI Full time

    Dear Candidate,Hope you are doing well.I'm thrilled to connect with you today and share an exciting opportunity at Avigna.AI for the role of Senior Delivery Manager. Avigna.AI is not just a workplace; it's a dynamic hub of innovation and collaboration, and we're seeking talented individuals to join our team.Please find below the job description:Requirement:...

  • Chief Service Delivery Officer

    6 days ago

    vellore, India beBeeOperations Full time

    Service Delivery ManagerThis role owns key relationships, delivering excellence in service assurance, liaising with internal staff on behalf of the client, providing generalist consultancy, and assisting with uncovering growth opportunities through new or product upgrades.Liaising with internal technical staff on behalf of the clientPreparing and presenting...

  • IT Service Management Professional

    7 days ago

    vellore, India beBeeStrategic Full time

    Delivering exceptional IT services requires a strategic approach. As an IT Service Management professional, you will be responsible for developing and executing strategies that align with industry best practices to optimize service delivery.Key responsibilities include:Leadership: Lead and manage a team of professionals, including operations managers, to...

  • IT Service Delivery Coordinator

    3 days ago

    vellore, India beBeeItserviceManagement Full time

    Job DescriptionThis role provides support for managed service tool sets and associated processes and procedures. The IT Service Management Specialist will provide daily operational support, manage ticket distribution, and ensure timely client access management requests are handled.The successful candidate will have a solid background in supporting external...

  • Delivery Lead

    3 weeks ago

    Vellore, India EXL Full time

    Role Overview: We are seeking a highly experienced and versatile professional to serve as a Delivery Champion in our analytics practice. This role is designed for a senior resource who will set up new accounts and projects, establish delivery frameworks, and ensure a smooth transition to steady-state operations. The role also carries P&L governance...