Client Partnership Manager

4 days ago

bangalore, India beBeeClientSupport Full time

Client Support Specialist JobWe are seeking a skilled Client Support Specialist to join our team.Key Responsibilities:Client Engagement & SupportAct as the primary point of contact for client inquiries, providing timely and professional responses.Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.Troubleshoot issues related to Collatio, Auriga, and Concentio, coordinating with technical teams as needed.Relationship ManagementBuild strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.Proactively identify client challenges and provide solutions or escalate appropriately.Gather client feedback to influence product improvements and roadmap priorities.Documentation & ReportingMaintain accurate records of client interactions, issue resolutions, and support tickets.Create and update knowledge base articles, FAQs, and training materials to empower clients.Generate regular reports on client health, support metrics, and recurring issues.CollaborationPartner with product managers, engineers, and sales teams to deliver client success.Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.Required Skills and QualificationsBachelor's degree in Business, Computer Science, or related field.2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.Strong understanding of enterprise software and ability to learn technical details quickly.Excellent communication, problem-solving, and relationship-building skills.Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).Ability to manage multiple client accounts in a fast-paced environment.What We OfferA client-facing role with opportunities to build long-term relationships with global enterprises.Competitive compensation and performance incentives.Professional development opportunities in AI, enterprise technology, and client success management.

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