Information Technology Analyst
1 month ago
Job Description:
IT Analyst is mainly responsible for the overall health & smooth running of computer systems’ infrastructure and locally maintained & supported business applications at Hydro Asia location(s) with the purpose to ensure Business users gain maximum benefits from those systems. This goal shall be achieved by full adherence to Hydro Global IT Architecture Standards & Global and Local Operational processes, as well as by maximizing the leverage of Central IT operational services and tools.
As IT professional of GBS IT, the IT Analyst serves as GBS interface to the Location Business Customers. As such shall in any IT related decision making, he/she promotes Global IT standards and in general standardization of IT tools to the Business.
Responsibilities
For systems that are either location specific or centrally managed & shared:
Acting as Location representative of GBS IT professionals towards location Business Customers for any such computer systems
Installing or participating in installation of computer hardware, operating systems, applications and any other IT infrastructure components used at the location(s)
Monitoring and maintaining location specific computer systems, networks and Applications with compliance of Central and Local IT Operational processes
Taking active part in incident resolution flow through a series of actions
Working with global support teams to resolve both IT infrastructure and Application related issues
Troubleshooting IT Infrastructure incidents and Application errors, diagnosing and solving hardware/software faults
Replacing parts as required and maintaining user accounts within the locally supported Applications
Maintaining location specific IT documentations; keeping SW licenses and HW inventory up to date
Additional Responsibilities
Prioritizing work and - in general - operating with compliance of GBS IT Service Level Agreement
Complying with GBS IT and Controlling policies in new HW or SW acquisitions at location(s)
Maintaining the location specific part of the Active Directory
Complying with GBS Global IT Architecture; Global & Local Operational and Global IT Security processes and policies
Providing IT infrastructure support for and taking part in the roll-out of new Applications
What we offer you
Working at the world’s only fully integrated aluminium and leading renewable energy company
Diverse, global teams
Flexible work environment/home office
We provide you the freedom to be creative and to learn from experts
Possibility to grow with the company, gain new certificates
Attractive benefit package
Work experience, Education & specific skills
5-7 years of work experience in the field of IT Infrastructure. Global/Regional IT Support experience desirable. Exposure working with Global teams. Good understanding of Network, Security, end user support. Exposure to and understanding of a manufacturing environment is preferred
Bachelor's degree in IT or equivalent
Fluent in English is mandatory.
ITIL Foundation Training or Certification, Microsoft Certification
Detailed understanding of Microsoft Client & Server Technology as well as the Applications in scope of the incumbent responsibilities is a minimum.
Additional IT Infrastructure & disciplines are preferred (i.e Networking; Security, Applications etc.)
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