Customer Service
4 hours ago
Company OverviewBPO company situated in Pune, Viman Nagar. Specializing in both B2B and B2C services, we pride ourselves on delivering exceptional customer service solutions. With a workforce of employees, our headquarters are located in Pune. For more information, visit our website at Job OverviewHiring for Fresher for the role of Customer Service, based in the Pune Division. This is a full-time position ideal for individuals with 0 to 1 year of work experience. As a customer service representative, you will be the frontline of our company, helping to manage customer inquiries and provide outstanding service.Qualifications and SkillsExcellent communication skills are essential for addressing customer inquiries effectively and providing clear information (Mandatory skill).Strong problem-solving abilities are required to resolve issues promptly and efficiently, ensuring customer satisfaction (Mandatory skill).Proficiency in customer support is a must, as it involves understanding and fulfilling customer needs efficiently (Mandatory skill).Product knowledge is crucial to effectively explain features and benefits, helping customers make informed decisions.Experience with knowledge base management is valuable to maintain and update resources that assist in customer service tasks.Familiarity with ticketing systems is necessary for tracking, managing, and resolving customer queries systematically.Capable of working collaboratively in a team environment, contributing to team objectives and fostering positive work relationships.Basic proficiency in using computer applications and customer relationship management software helps streamline operations.Roles and ResponsibilitiesRespond promptly and professionally to customer inquiries via phone, email, or chat, ensuring a high standard of service.Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions or alternatives.Maintain thorough and accurate customer service records in the ticketing systems.Collaborate with team members and other departments to resolve complex customer issues.Continuously improve through feedback and actively participate in training and development programs.Contribute to customer retention efforts by providing exceptional service and follow-up.Assist in maintaining up-to-date product information and resources to enhance customer interactions.Stay informed about company products, services, and policies to better serve customers.Call or WhatsApp Me on
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Customer Service
2 weeks ago
Pune, India Link Talent Management Service Full timeFull Job Description - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. - Engaging in active listening with callers, confirming or clarifying...
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Customer Service
1 day ago
Pune, India Link Talent and Management Service Full timeFull Job Description Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying...
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Customer Service
7 days ago
Pune, Maharashtra, India Epiv Solutions Full time ₹ 1,50,000 - ₹ 2,50,000 per yearCompany OverviewBPO company situated in Pune, Viman Nagar. Specializing in both B2B and B2C services, we pride ourselves on delivering exceptional customer service solutions. With a workforce of employees, our headquarters are located in Pune. For more information, visit our website at Job OverviewHiring for Fresher for the role of Customer Service, based in...
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Customer Service
5 days ago
Pune, Maharashtra, India Epiv Solutions Full time ₹ 2,50,000 - ₹ 7,50,000 per yearCompany OverviewEPIV Solutions, headquartered in Pune, specializes in IT and international BPO services. We are located in Hadapsar and cater to both B2B and B2C markets. Our team consists of employees, contributing to our dynamic approach in the Business Process Outsourcing industry. For more information, visit our website at Job OverviewEPIV Solutions is...
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Customer Service
1 day ago
Pune, India Prodigy Technologies Full timeMaintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Communicating and coordinating with...
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Customer Service
2 weeks ago
Pune, India Spes Manning Full timeJob Description Spes Manning Solutions is actively seeking dedicated and customer-focused individuals to join our team as a Customer Service Representative. This is a great opportunity for professionals who are passionate about delivering exceptional support. We are looking for individuals who can handle both voice and chat inquiries, providing prompt and...
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Customer Service
2 weeks ago
Pune, India Work Panda Cooperation LLP Full timeWe are hiring talented customer support executive who has experience in voice process/ sales. **Responsibilities**: - Do outbound phone calls. - Explain the services of the company - Sell the particular equity-based service according to their requirement. **Eligibility**: - Good English communication - **Location: Pune, Maharastra**_ - **Salary: 18,000 -...
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Customer Service Executive
1 week ago
Pune, India Tata Communications Full time**Job Family Descriptor** **Broad outline of the Role** - The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. **Purpose - Broad objective of the role** **Operating Network - Key External** **Operating Network - Key...
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Customer Service
3 days ago
Pune, Maharashtra, India Capita Full time ₹ 3,60,000 - ₹ 4,50,000 per yearGreetings from CapitaWe are hiring for customer service - Chat support in Pune for UK based utility.Position - Customer Service Executive - ChatDomain - UtilitiesRegion - UKShift Timing - 11am to 4:00 pm (any 9 hour shift Candidate should be comfortable with night shifts)Mode - HybridQualification - HSC or Grad with Min 1 year international chat...
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Customer Service
2 weeks ago
Pune, India AM Infoweb Full timea) Minimum 6 months+ experience in International Voice c) Domestic Experience profiles need to have a domestic BPO/voice experience d) Fresher profiles should have completed graduation e) Lead Gen / Demand Gen profiles will not be eligible for screening. **JD For Experienced**: Excellent Communication Skills. Minimum 6 months of experience in the...
