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Community Manager
2 months ago
Job summary :
The Community Manager plays a pivotal role in ensuring the seamless operation of the coworking center, focusing on client satisfaction, lead generation, and overall community engagement. This position requires a dynamic individual with excellent communication skills, organizational abilities, and a passion for creating a vibrant and collaborative workspace.
Role & responsibilities:
1. Operational Management:
● Oversee day-to-day operations of the coworking space.
● Collaborate with housekeeping and administration teams to maintain a clean and efficient workspace.
● Ensure that all facilities and amenities are well-maintained and operational.
2. Client Satisfaction:
● Foster a positive and inclusive community culture within the coworking space.
● Address client queries, concerns, and requests promptly to ensure high client satisfaction.
● Implement strategies to enhance the overall client experience and sense of community.
3. Client Acquisition:
● Proactively identify and pursue potential leads to maximize occupancy rates.
● Conduct tours for prospective clients, showcasing the benefits and features of the coworking space.
● Collaborate with the marketing team to develop strategies for attracting new clients.
4. Rent Collection:
● Monitor and manage monthly rent collection from clients.
● Work closely with the finance department to address any billing discrepancies or payment issues.
● Implement strategies to reduce arrears and ensure timely payments.
5. Client Retention:
● Develop and implement initiatives to retain existing clients and minimize turnover.
● Conduct regular check-ins with clients to understand their evolving needs and concerns.
● Proactively address any potential issues to prevent client dissatisfaction.
6. NPS (Net Promoter Score) Maintenance:
● Implement measures to track and improve the Net Promoter Score.
● Gather feedback from clients and use it to enhance services and amenities.
● Develop and execute strategies to increase positive word-of-mouth referrals.
7. Community Engagement:
● Organize and coordinate events, workshops, and networking opportunities to foster community engagement.
● Facilitate communication and collaboration among coworkers, creating a sense of belonging.
● Act as a liaison between clients and management, ensuring effective communication.
8. Reporting:
● Prepare regular reports on key performance indicators, occupancy rates, and client satisfaction.
● Provide insights and recommendations to management based on data analysis.
Requirements
Qualifications:
● Bachelor's degree in Business Administration, Hospitality, or a related field.
● Previous experience in community management, customer service, or hospitality is preferred.
● Excellent communication, interpersonal, and problem-solving skills.
BenefitsAs per Industry Norms.