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Job OverviewUpselling and Cross-Selling SpecialistThe role of an Upselling and Cross-Selling Specialist involves identifying opportunities to upgrade existing clients to higher-value telecom plans, premium features, or advanced solutions that meet their evolving needs.Key Responsibilities:Identify upselling and cross-selling opportunities for existing clients.Promote complementary telecom services such as data packages, cloud solutions, VoIP, and managed services.Build trust through proactive communication and understanding client requirements.Collaborate with operations, technical, and customer service teams to ensure smooth implementation of upgraded or additional services.Measure success through KPIs such as revenue growth, customer retention, and conversion rates for upsell/cross-sell initiatives.Required Skills and QualificationsTo succeed in this role, you will need:Excellent communication and interpersonal skills.Strong analytical and problem-solving skills.Ability to work in a team environment and build strong relationships with colleagues and clients.Proficiency in Microsoft Office Suite.Knowledge of telecom industry trends and technologies.BenefitsThis role offers:A competitive salary and bonus structure.Ongoing training and professional development opportunities.A collaborative and dynamic work environment.Opportunities for career advancement and growth.Other InformationAs an Upselling and Cross-Selling Specialist, you will be working closely with various stakeholders to drive business growth and improve customer satisfaction. If you are a motivated and results-driven individual with excellent communication and analytical skills, we encourage you to apply for this exciting opportunity.

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