Program Specialist
4 weeks ago
Group Company: TVS Motors
Job Title : Lead - Program Delivery
Location : Anekal, Karnataka
About TVS Motor Company
TVS Motor Company is a global leader in sustainable mobility, offering innovative two and three-wheeler vehicles. With over a century of heritage rooted in trust, value, and passion for excellence, TVS operates world-class manufacturing facilities in Hosur, Mysuru, Nalagarh (India), and Karawang (Indonesia). The company is renowned for its high-quality products and customer satisfaction, earning accolades like the Deming Prize and top rankings in J.D. Power IQS and APEAL surveys. Our subsidiaries, including Norton Motorcycles (UK) and Swiss E-Mobility Group, further TVS’s global footprint in the e-mobility sector.
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Objective of the Role
The Lead - Program Delivery will ensure the successful execution and optimization of learning programs, adhering to the designed curriculum while aligning with the company’s long-term learning goals. The role focuses on managing program delivery, assessment, and certification processes to drive excellence in learning outcomes across the organization.
Roles & Responsibilities:
- Develop and execute annual and quarterly learning plans by using data-driven algorithms and studies to assess learning needs across the organization and ensure the efficient allocation of resources.
- Lead Daily Work Management (DWM) for learning programs to ensure seamless organization of program activities, including action learning, assessments, and program delivery, in line with set timelines and objectives.
- Train and orient certified facilitators to ensure facilitators are well-versed in the methodologies and assessment frameworks required to maintain high-quality program delivery and learner engagement.
- Leverage digital technologies by utilizing digital learning platforms such as Learning Management Systems (LMS), self-learning modules, digital assessments, and virtual classrooms to enhance learning experiences and maximize reach.
- Conduct formative and summative assessments to measure learning progress and outcomes, making necessary adjustments to ensure the programs meet their intended goals.
- Implement Kirkpatrick’s evaluation model to assess training programs using levels 1-4 of Kirkpatrick’s model to measure effectiveness, engagement, and ROI (Return on Investment).
- Analyse data for continuous improvement by regular review learning engagement data and outcomes, making data-driven recommendations for program enhancements and optimizing the learning ecosystem.
- Collaborate with cross-functional teams by working with business leaders, HR, and department heads to align learning initiatives with organizational goals and priorities.
- Ensure adherence to program timelines to maintain strict adherence to the established learning calendar, ensuring the planned vs actual program delivery aligns monthly.
Key Performance Indicators (KPIs):
- Number of Roles Qualified : Measure the percentage of people qualified against program objectives each month.
- Adherence to Learning Calendar : Track the planned vs. actual delivery of learning programs, ensuring schedules are met without compromising quality.
- Engagement & Effectiveness Score : Monitor the effectiveness of learning programs using feedback mechanisms, aiming for continuous improvement.
- ROI on Learning Initiatives : Ensure that the return on investment for all learning programs is measurable and contributes to the overall business strategy.
- Learning Program Completion Rates : Ensure high completion rates for the programs to meet business demands and upskill employees.
Required Experience & Education:
- Bachelor’s in engineering (BE/B. Tech) or an equivalent technical discipline.
- MBA/PGDM from a reputed institute is preferred.
- 3-5 years of relevant experience in learning delivery, learning operations, or program management.
- Demonstrated understanding of learning processes including learning needs analysis, design & development (ADDIE model), and assessment.
- Experience with digital learning tools such as Learning Management Systems (LMS), learning engagement platforms, MS Office, and data analytics tools.
- Familiarity with training evaluation models, particularly Kirkpatrick's four-level evaluation model, to measure the effectiveness of learning initiatives.
Desired Skills:
Project Management :
- Experience managing multiple learning programs simultaneously, ensuring efficient use of resources and adherence to deadlines.
Technology Integration :
- Knowledge of leveraging digital platforms to improve learning engagement and delivery effectiveness (LMS, data-driven learning systems).
Analytical Thinking :
- Strong problem-solving skills, including the ability to assess data from learning engagements and make informed decisions.
Collaboration and Leadership :
- Ability to work cross-functionally with various departments, ensuring alignment of learning initiatives with business goals.
- Experience in leading and mentoring teams, ensuring that facilitators are aligned with learning methodologies.
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