Global Technical Support Specialist
1 week ago
We are seeking multiple talented individuals to fill the role of Global Technical Support Engineer. This is an exciting opportunity for professionals who excel at troubleshooting, customer interaction, and technical analysis across various environments.As a key member of our team, you will be responsible for handling real-time technical issues, contributing to product support, and ensuring smooth resolution for global users across web applications, cloud-based systems, and enterprise environments. Your day-to-day work may include:Troubleshooting customer-reported issues related to software, APIs, cloud services, networks, or system access.Managing and resolving tickets across platforms such as ServiceNow, JIRA, Zendesk, or Freshdesk.Supporting SaaS product environments — monitoring logs, validating configurations, and escalating to engineering when needed.Handling L1 and L2 operational tasks such as environment checks, user onboarding, issue replication, and root cause analysis.Performing basic debugging steps: log analysis, API checks, configuration review, SQL lookups, or environment testing.Working across Windows, macOS, and Linux for user-level and application-level troubleshooting.Responding to alerts, performing routine system checks, and supporting incident management workflows.Documenting solutions, writing knowledge base articles, and improving internal support processes.Collaborating closely with engineering, QA, product, and DevOps teams to drive faster issue resolution and product reliability.This role offers the opportunity to work on global support initiatives with real-time impact, with multiple openings enabling fast-track onboarding. You will enjoy 100% remote work with flexible hours, long-term freelance work with stable demand, and the chance to build deep experience across SaaS, cloud, and enterprise systems.RequirementsMinimum 1–3 years of hands-on experience in Technical Support, IT Support, Application Support, or related roles.Strong troubleshooting skills across software, systems, networks, or cloud environments.Understanding of operating systems, basic networking concepts, and application-level debugging.Experience using common ticketing tools (ServiceNow, JIRA, Zendesk, or equivalents).Strong communication skills and the ability to work with international teams.Ability to work independently in a remote setup.Preferred SkillsExperience supporting SaaS products or cloud environments (AWS, Azure, GCP).Familiarity with SQL for basic data validation or debugging.Understanding of APIs, log analysis, or monitoring systems.Basic scripting knowledge (Bash, PowerShell, Python).Exposure to ITIL processes (incident, problem, change).Experience working alongside engineering or DevOps teams.
-
Technical Support Specialist
4 days ago
vadodara, India beBeeCustomerSupport Full timeTechnical Support Specialist Role OverviewWe are seeking a highly skilled Technical Support Specialist to provide exceptional support to our enterprise clients. As a key member of our global technology team, you will be responsible for troubleshooting technical issues, resolving problems efficiently, and ensuring seamless customer experiences.Key...
-
Technical support specialist
4 weeks ago
Vadodara, India Phonon, Automating Outcomes Full timeTechnical Support Specialist Location: Vadodara (Head Office) Experience: Minimum 5 years Role Overview We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...
-
Technical Support Specialist
2 weeks ago
Vadodara, India phonon, automating outcomes Full timeTechnical Support Specialist Location: Vadodara (Head Office) Experience: Minimum 5 years Role Overview We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...
-
Technical Support Specialist
4 weeks ago
Vadodara, India phonon, automating outcomes Full timeTechnical Support Specialist Location: Vadodara (Head Office) Experience: Minimum 5 years Role Overview We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...
-
Technical Support Specialist
4 weeks ago
Vadodara, India phonon, automating outcomes Full timeTechnical Support Specialist Location: Vadodara (Head Office) Experience: Minimum 5 years Role Overview We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...
-
Technical Support Specialist
1 week ago
Vadodara, India phonon, automating outcomes Full timeTechnical Support Specialist Location: Vadodara (Head Office) Experience: Minimum 5 years Role Overview We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...
-
Technical Support Specialist
5 days ago
vadodara, India beBeeTechnical Full timeTechnical Support SpecialistWe are looking for a skilled Technical Support Specialist to join our team. In this role, you will provide technical assistance via phone, email, chat or ticketing system as first response.The responsibilities of this position involve supervising monitoring tools, diagnosing and resolving incidents, escalating unresolved...
-
Global Infrastructure Support Specialist
1 week ago
vadodara, India beBeeSystemAdministrator Full timeGlobal IT Support SpecialistWe are seeking a skilled and experienced Global IT Support Specialist to join our team. As a key member of our IT operations, you will play a crucial role in managing global infrastructure, ensuring high availability of critical applications and systems.This is an exciting opportunity for professionals with hands-on experience in...
-
Technical Support Specialist
2 weeks ago
Vadodara, Gujarat, India phonon, automating outcomes Full time ₹ 5,00,000 - ₹ 15,00,000 per yearTechnical Support SpecialistLocation:Vadodara (Head Office)Experience:Minimum 5 yearsRole OverviewWe are seeking aTechnical Support Specialistwho combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...
-
Expert Technical Support Specialist
1 week ago
vadodara, India beBeeTechnical Full timeTechnical Support Specialist for T24 COB ProcessesWe are seeking an experienced technical support specialist to provide expert assistance in resolving issues and ensuring timely processing of transactions within our T24 COB environment.Provide advanced technical support for the T24 system, focusing on COB process troubleshooting and resolution, ensuring...
