Technical support specialist
4 weeks ago
Technical Support Specialist Location: Vadodara (Head Office) Experience: Minimum 5 years Role Overview We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of operational issues, and effective demonstration of our platform capabilities. Key Responsibilities 1. Customer Support & Operations Respond promptly to customer tickets and queries with accuracy, empathy, and professionalism. Troubleshoot and resolve technical issues across our product suite (voice, messaging, automation). Coordinate with internal engineering and product teams for escalations and issue tracking. Document and track issues, resolutions, and feedback using Zoho Desk / CRM . 2. Product & Sales Enablement Assist the Sales and Pre-Sales teams with solution design, prototypes, and customer flow development . Conduct product demonstrations and technical walkthroughs for clients and partners. Support customer onboarding with configuration, testing, and handover documentation. Create and maintain reusable solution templates for faster deployment. 3. Continuous Improvement Gather and relay customer feedback to improve product features and support workflows. Prepare FAQs, knowledge base articles, and user guides. Contribute to internal automation using shell scripts , database queries, and productivity tools. Required Skills Strong communication and problem-solving abilities with a customer-first mindset. Proficiency in Shell Scripting and SQL / Mongo DB for troubleshooting and analysis. Familiarity with Zoho Desk / Zoho CRM or equivalent ticketing and workflow tools. Sound understanding of web technologies (API calls, JSON, HTTP requests preferred). Ability to understand business requirements and translate them into product configurations. Qualifications Bachelor’s degree in Computer Science, Engineering, or a related field. Minimum 5 years of experience in technical support, customer success, or solution engineering roles. Experience in Saa S / Communication / Automation platforms preferred. Personality Traits High IQ and curiosity to learn. Strong sense of ownership and accountability. Empathetic communicator who thrives under customer-facing situations. Excellent time management and multitasking skills.
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Technical Support Specialist
3 days ago
vadodara, India beBeeCustomerSupport Full timeTechnical Support Specialist Role OverviewWe are seeking a highly skilled Technical Support Specialist to provide exceptional support to our enterprise clients. As a key member of our global technology team, you will be responsible for troubleshooting technical issues, resolving problems efficiently, and ensuring seamless customer experiences.Key...
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Technical Support Specialist
4 weeks ago
Vadodara, India phonon, automating outcomes Full timeTechnical Support Specialist Location: Vadodara (Head Office) Experience: Minimum 5 years Role Overview We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...
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Technical Support Specialist
4 weeks ago
Vadodara, India phonon, automating outcomes Full timeTechnical Support Specialist Location: Vadodara (Head Office) Experience: Minimum 5 years Role Overview We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...
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Technical Support Specialist
2 weeks ago
Vadodara, India phonon, automating outcomes Full timeTechnical Support Specialist Location: Vadodara (Head Office) Experience: Minimum 5 years Role Overview We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...
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Technical Support Specialist
1 week ago
Vadodara, India phonon, automating outcomes Full timeTechnical Support Specialist Location: Vadodara (Head Office) Experience: Minimum 5 years Role Overview We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...
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Technical Support Specialist
5 days ago
vadodara, India beBeeTechnical Full timeTechnical Support SpecialistWe are looking for a skilled Technical Support Specialist to join our team. In this role, you will provide technical assistance via phone, email, chat or ticketing system as first response.The responsibilities of this position involve supervising monitoring tools, diagnosing and resolving incidents, escalating unresolved...
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Technical Support Specialist
2 weeks ago
Vadodara, Gujarat, India phonon, automating outcomes Full time ₹ 5,00,000 - ₹ 15,00,000 per yearTechnical Support SpecialistLocation:Vadodara (Head Office)Experience:Minimum 5 yearsRole OverviewWe are seeking aTechnical Support Specialistwho combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...
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Expert Technical Support Specialist
7 days ago
vadodara, India beBeeTechnical Full timeTechnical Support Specialist for T24 COB ProcessesWe are seeking an experienced technical support specialist to provide expert assistance in resolving issues and ensuring timely processing of transactions within our T24 COB environment.Provide advanced technical support for the T24 system, focusing on COB process troubleshooting and resolution, ensuring...
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Technical Support Specialist
2 weeks ago
vadodara, India phonon, automating outcomes Full timeTechnical Support SpecialistLocation: Vadodara (Head Office)Experience: Minimum 5 yearsRole OverviewWe are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...
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Technical Support Specialist
1 week ago
Vadodara, India phonon, automating outcomes Full timeTechnical Support SpecialistLocation: Vadodara (Head Office)Experience: Minimum 5 yearsRole OverviewWe are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...
