Technical Support Specialist

1 week ago


vadodara, India beBeeTechnical Full time

Technical Support SpecialistWe are looking for a skilled Technical Support Specialist to join our team. In this role, you will provide technical assistance via phone, email, chat or ticketing system as first response.The responsibilities of this position involve supervising monitoring tools, diagnosing and resolving incidents, escalating unresolved incidents, logging incidents and actions in the ITSM system, tracking open tickets and maintaining documentation.To excel in this role, you will require excellent communication skills, strong problem-solving abilities, ability to work under pressure, teamwork and collaboration skills, high attention to detail and willingness to learn and grow in IT infrastructure and service management.You will be responsible for providing timely and effective solutions to technical issues, working closely with internal teams to resolve complex problems, and contributing to the continuous improvement of our technical support processes.This is an excellent opportunity to develop your technical skills, gain valuable experience in IT service management, and be part of a dynamic team that values innovation and excellence.We offer a supportive and collaborative work environment, opportunities for professional growth and development, and a competitive compensation package.If you are a motivated and enthusiastic individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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