Support Executive
4 days ago
Job Title:Support Executive – GamesDepartment:Player SupportLocation:Remote/On-siteJob Overview:We are seeking a proactive and detail-orientedSupport Executiveto manage all incomingplayer support communicationsacross multiple channels includingemail, WhatsApp, and Discordfor our games. The candidate will be responsible for replying to players, organizing reports, coordinating with internal departments, and ensuring smooth issue tracking and follow-ups.Key Responsibilities:Handle and reply to all player support mails, WhatsApp messages, and Discord tickets or DMs related to company games.Collect, categorize, and document bug reports, gameplay issues, and player feedback from all support channels.Prepare daily and weekly reports summarizing key issues, player sentiments, and resolutions.Communicate important reports or recurring issues to the relevant departments (e.g., QA, Backend, Unity, or Design teams).Take follow-ups with respective teams to ensure timely issue resolution.Maintain and update the support tracking system to ensure all queries are properly logged and closed.Provide clear, polite, and brand-aligned responses to players to maintain positive engagement and trust.Coordinate with QA and LiveOps teams for bug verification and retesting when required.Identify repeated issues and propose improvements to FAQs, help articles, or automated support flows.Requirements:Excellent written and verbal communication skills (English and Hindi preferred).Strong organizational and time-management skills.Basic understanding or strong interest in mobile games .Proficiency in Google Sheets / Excel, Email tools, WhatsApp Web, and Discord .Ability to multitask and manage multiple support threads efficiently.Prior experience in player support, customer service, or operations is a plus.Bonus Skills (Preferred):Experience using bug tracking or task management tools like ClickUp, Jira, or Trello.Familiarity with Discord moderation or ticket bots .Understanding of gaming communities, terminology, and player expectations.How to Apply?Send your resume to with the subject: Application: Support Executive – Games
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Support Executive
1 day ago
Surat, India Deep Technologies Full time**Job Summary** **Responsibilities and Duties** Support, Support Executive, Cpanel, Google Apps, Gmail,Web Service Technical Support Engineer ERP CRM - Support Engineer Support Executive - whm / cPanel support - G Suite Support - Microsoft 365 - Website Support **Key Skills** Communication, cpanel Gsuite Microsoft 365 website Support **Required Experience...
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IT Support Executive
1 week ago
Surat, Gujarat, India Torque Insurance Brokers Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 8,00,000 per yearCompany DescriptionTorque Insurance Brokers Pvt. Ltd. (TIBPL) is a client-focused organization committed to delivering the highest standards of service. With a team of skilled risk managers, engineers, and insurance experts, TIBPL ensures that clients' insurance needs are thoroughly assessed and adequately protected. Supported by advanced infrastructure and...
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Support Executive
2 weeks ago
Surat, Gujarat, India XSQUADS Tech Private Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per yearJob Title:Support Executive – GamesDepartment:Player SupportLocation:Remote/On-siteJob Overview:We are seeking a proactive and detail-orientedSupport Executiveto manage all incomingplayer support communicationsacross multiple channels includingemail, WhatsApp, and Discordfor our games. The candidate will be responsible for replying to players, organizing...
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Customer Support Executive
3 days ago
Surat, India InfyOm Technologies Full timeExp:Fresher We are looking for Customer Support Executive with excellent written English communication skills. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support through various communication channels. This role requires flexibility to work in shifts, including weekends and holidays, to ensure...
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Support Executive
5 days ago
Surat, Gujarat, India DK Infoway Full time ₹ 2,40,000 per yearFull job description:-Only Surat candidates can apply. The ideal candidate will have 1-3 years of experience in a call support department, providing technical assistance to customers. As a Software Support Executive, you will be responsible for resolving customer issues, providing software support, and ensuring customer satisfaction.Roles &...
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Customer Support Executive
1 week ago
Surat, Gujarat, India Alpino Health Foods Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCompany DescriptionAlpino Health Foods is dedicated to making India fall in love with peanuts. We transform peanuts into delicious and healthy foods that are rich in protein and beneficial for your health. Our mission is to promote the benefits of peanuts while offering tasty options that everyone will love.Role DescriptionThis is a full-time on-site role...
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Support Executive
1 week ago
Surat, India XSQUADS Tech Private Limited Full timeJob Title: Support Executive – GamesDepartment: Player SupportLocation: Remote/On-siteTime: 9 AM - 6 PM (First Shift), 5 PM - 2 AM (Second Shift), 1 AM - 10 AM (Night Shift)No. of vacancies: 3Job Overview:We are seeking a proactive and detail-oriented Support Executive to manage all incoming player support communications across multiple...
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Support Executive
1 week ago
Surat, India XSQUADS Tech Private Limited Full timeJob Title: Support Executive – Games Department: Player SupportLocation: Remote/On-siteTime: 9 AM - 6 PM (First Shift), 5 PM - 2 AM (Second Shift), 1 AM - 10 AM (Night Shift)No. of vacancies: 3 Job Overview:We are seeking a proactive and detail-oriented Support Executive to manage all incoming player support communications across multiple channels...
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Support Executive
1 week ago
Surat, India XSQUADS Tech Private Limited Full timeJob Title: Support Executive – GamesDepartment: Player SupportLocation: Remote/On-siteTime: 9 AM - 6 PM (First Shift), 5 PM - 2 AM (Second Shift), 1 AM - 10 AM (Night Shift)No. of vacancies: 3Job Overview:We are seeking a proactive and detail-oriented Support Executive to manage all incoming player support communications across multiple channels including...
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Support Executive
1 week ago
Surat, India XSQUADS Tech Private Limited Full timeJob Title: Support Executive – Games Department: Player SupportLocation: Remote/On-siteTime: 9 AM - 6 PM (First Shift), 5 PM - 2 AM (Second Shift), 1 AM - 10 AM (Night Shift)No. of vacancies: 3 Job Overview:We are seeking a proactive and detail-oriented Support Executive to manage all incoming player support communications across multiple channels...
