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routing and procurement
1 month ago
Job Title: SMS Routing & Procurement Manager
Position Details: Designation: Assistant Manager / – Routing & Procurement
Location: Gurgaon
Job Summary As an SMS Procurement Manager at GTS, you will play a crucial role in managing
and developing relationships with SMS carriers to ensure the smooth operation of
SMS services. You will be responsible for negotiating and maintaining carrier
agreements, optimizing routing, monitoring performance, and driving revenue
growth through effective carrier partnerships. This position requires strong
communication, negotiation, and analytical skills to excel in the fast-paced SMS
industry.
Job Description:
1. Carrier Relationship Management: Build and nurture relationships with SMS
carriers, including negotiation and execution of agreements, pricing, and
service level commitments.
2. Performance Monitoring: Track and analyze carrier performance metrics,
ensuring compliance with service level agreements (SLAs) and quality
standards. Identify and address any issues or discrepancies promptly.
3. Routing Optimization: Optimize SMS routing and delivery based on carrier
capabilities, network performance, and cost-efficiency. Continuously assess
and improve routing strategies to maximize deliverability and minimize
latency.
4. Compliance and Regulatory Oversight: Stay updated with local and
international regulations governing SMS communications. Ensure carrier
compliance with legal and regulatory requirements, including privacy and
data protection.
5. Revenue Growth: Identify opportunities to expand SMS services through
carrier partnerships. Collaborate with sales and business development teams
to drive revenue growth by leveraging carrier relationships and exploring
new market opportunities.
6. Industry Monitoring: Keep abreast of industry trends, competitor activities,
and emerging technologies in the SMS and telecom sector. Provide insights
and recommendations for business strategy and product development
based on market intelligence.
7. Cross-functional Collaboration: Collaborate with internal teams such as
Operations, Product, and Engineering to align carrier requirements,
troubleshoot technical issues, and ensure seamless integration of carrier
services.
8. Reporting and Analysis: Prepare regular reports and presentations on carrier
performance, key metrics, and business insights. Provide recommendations
for performance improvements and cost optimization based on data
analysis.
9. Collaborate with cross-functional teams, including operations, finance, and
legal, to identify procurement needs, specifications, and requirements.
10. Monitor and analyze market trends, prices, and supplier performance to
identify cost-saving opportunities and drive continuous improvement.
11. Conduct regular supplier performance evaluations, addressing any issues or
non-compliance with established agreements.
Key Qualifications: Education: Bachelor's degree in Business, Telecommunications, or a related field/
MBA in operation, Marketing. Additional relevant certifications or qualifications are
a plus.
Experience: 3-6 years’ experience in carrier relations, telecom, or messaging
industry, preferably in SMS services.
Key Skills • Strong understanding of SMS industry dynamics, including routing, carrier
interconnections, and industry regulations.
• Excellent negotiation, communication, and interpersonal skills to build and
maintain relationships with carriers.
• Familiarity with SMS platforms, protocols (SMPP, HTTP, etc.), and telecom
network infrastructure.
