Automotive Spare Parts Customer Experience Specialist

4 days ago


bharatpur, India beBeeCustomerService Full time

About Our Customer Service RoleWe are seeking an ambitious and highly skilled customer service professional to manage daily customer requests through a shared mailbox and provide exceptional member support across multiple channels.Key Responsibilities:Effectively handle customer inquiries, complaints, and requests in a timely manner to ensure high levels of customer satisfaction.Conduct product sales, process returns, and related requests while maintaining a deep understanding of our automotive spare parts products.Identify and assess customers' needs to deliver tailored solutions that meet their expectations.Requirements and Skills:Demonstrated experience in customer-facing roles with a proven track record of delivering excellent customer service.In-depth knowledge of automotive repair, parts, and components.Strong analytical and problem-solving abilities to diagnose complex issues and propose effective solutions.Proficiency in English language with strong written and verbal communication skills.Benefits of the role include the opportunity to work remotely, a dynamic and supportive team environment, and continuous professional development opportunities to enhance your skills and expertise.



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