Customer Experience Specialist

2 weeks ago


bharatpur, India beBeeCustomer Full time

Job DescriptionWe're seeking an experienced customer service representative to join our team and support our growing client base.Respond to client queries about product usage, features, and best practicesTroubleshoot issues clients face with AI agent performance and platform functionalityConfigure and fine-tune AI agents when they're not responding correctly or when clients escalateGuide clients through setup, onboarding, and ongoing platform optimizationDocument common issues and contribute to knowledge basesCollaborate with the product and engineering teams to flag bugs and suggest improvementsRequired Skills and Qualifications1-3 years of experience in customer service or client support, preferably in a SaaS environmentStrong written and verbal communication skills in English and HindiAbility to understand technical products and explain them simply to clientsProblem-solving mindset with attention to detailComfortable working across multiple tools and communication channelsExperience with D2C brands customer service is a plusFamiliarity with CRM tools, ticketing systems, or helpdesk platforms preferredBenefitsOpportunity to grow as the company scalesCollaborative, no-hierarchy cultureAbout UsWe are a fast-growing AI startup founded by IIT Bombay alumni.



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