IT Issue Specialist

2 weeks ago


aligarh, India beBeeProblem Full time

Problem Resolution ExpertThe Problem Resolution Expert adheres to ITIL V4 standards to efficiently manage IT issues and incidents. They identify root causes, implement preventative measures, and promote continuous improvement within the IT service environment.Major Incident ManagementThe Major Incident Manager leads the response to major incidents, deploying resources effectively to resolve the incident and minimize its impact on the organization.Key Responsibilities:Identify and analyze incidents to determine their impact and urgencyCommunicate effectively with stakeholders, including senior management, technical teams, and end-usersProvide timely and accurate updates on incident status and resolution progressMonitor and guide the incident resolution processCollaborate closely with technical teams to facilitate restoration of services and minimize downtimeRequired Skills and Qualifications:Problem/Incident Identification and AnalysisTeam collaboration and leadershipCommunication and presentation skillsAnalytical thinking and attention to detailProject management and process improvementIncident analysis and resolutionLeadership and coordinationEffective communication and stakeholder managementCrisis management and decision-makingProcess improvement and continuous learningBenefits of this role include:Opportunity to work in a fast-paced IT environmentChance to develop problem-solving and analytical skillsCollaborative team atmosphereProfessional growth and development opportunities



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