ServiceNow SME

About Us:

MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank’s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the world’s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges.

MUFG Global Service Private Limited:

Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific.

Position details: ServiceNow Engineer

Location: MUFG Bank, BCIT Campus, Bangalore

Shift Timing: 2-11 PM IST( EMEA Shift, Need to be flexible)

2-3 days WFO in a week on hybrid mode

Main Purpose of the Role:

The ServiceNow Engineer will provide technical expertise, development, and support for the ServiceNow platform within MUFG’s Cyber Security Engineering team. The role is responsible for delivering robust and scalable ServiceNow solutions to support cyber security processes, with a particular focus on the SecOps Vulnerability Response (VR) module, integrations with other enterprise tools, and automation of key workflows. Acting as the subject matter expert, the role will ensure ServiceNow is effectively leveraged to improve efficiency, enhance compliance, and enable risk-informed decision making across EMEA operations.

The engineer will act as a trusted technical contact across the Cyber Security teams, often leading improvements into complex issues, supporting change deployments, and ensuring documentation and support materials are accurate and up to date. The role suits someone who enjoys solving problems, is comfortable with collaboration, and is ready to tackle varied challenges across the estate.

Key Responsibilities:

• You will act as the primary developer and technical SME for ServiceNow within the Cyber Security Engineering team, ensuring the platform is optimised to support vulnerability management, SecOps VR, and wider cyber security processes.
• Core Responsibilities:
• Develop, configure, and maintain ServiceNow modules, applications, and workflows.
• Provide platform-level support for ServiceNow issues, enhancements, and integrations.
• Implement integrations between ServiceNow and other security/IT platforms (e.g., Qualys, CMDB, SIEM, PAM, cloud-native tools).
• Support and enhance the SecOps Vulnerability Response (VR) module, including dashboards, automated assignment rules, and exception workflows.
• Collaborate with cyber security teams to automate workflows for vulnerability remediation, policy compliance, and reporting.
• Maintain alignment with secure-by-design principles, audit requirements, and governance standards.
• Perform ServiceNow platform upgrades, patching, and health checks.
• Write and maintain accurate technical documentation, development standards, and runbooks.
• Deliver custom dashboards, reports, and automation scripts to reduce manual workload.
• Participate in internal and external audit activities by gathering evidence and demonstrating platform functionality.

Risk Identification and Mitigation:

• Identify gaps and inefficiencies in ServiceNow workflows and integrations, recommending improvements.
• Support remediation tracking and risk acceptance processes through ServiceNow.
• Collaborate with IT Risk, Audit, and Compliance teams to ensure ServiceNow supports MUFG’s cyber risk framework.

Process Optimisation:

• Continuously refine ServiceNow development practices and coding standards.
• Embed automation and orchestration to improve efficiency of cyber security processes.

Audit and Governance Support:

• Ensure ServiceNow changes are fully documented, tested, and approved through governance forums (CAB, Security Design Authority).
• Align ServiceNow development activities with organisational risk policies, regulatory frameworks, and internal audit findings.

General:

• Be seen as the ServiceNow centre of excellence within MUFG’s Cyber Security Engineering team.
• Support operational security duties by enabling automation and reporting through ServiceNow.
• Responsibility covers EMEA for Bank and EMEA for Securities technology.

Key Deliverables:

• Fully supported and documented ServiceNow platform across Security Engineering use cases.
• Implementation packages and handover documents for new workflows, dashboards, and integrations.
• Stable and scalable integrations with vulnerability management, CMDB, and security tooling.
• Audit-ready documentation and evidence packs.
• Automation workflows that reduce manual workload and accelerate remediation.

Skills and Experience:

Education and Experience:

• Strong secondary-level education required (A-level or equivalent).
• Degree in Computer Science, Information Security, or related field desirable.
• 3–5 years of ServiceNow development experience in enterprise environments.
• Prior exposure to cyber security or information security roles is advantageous.

Knowledge and Skills:

• Strong hands-on experience in ServiceNow development: Business Rules, Client Scripts, UI Policies, Flow Designer, Catalog Items, and Integrations.
• Knowledge of SecOps VR module (vulnerability response) is highly beneficial.
• Proficiency in JavaScript, Glide API, REST / SOAP integrations.
• Familiarity with enterprise security tools (Qualys, SIEM, PAM, CMDB) is beneficial.
• Understanding of regulatory frameworks (ISO 27001, NIST, PCI DSS, SAMA).
• Strong troubleshooting skills across integrated systems.
• Automation / scripting exposure (PowerShell, Python, or Ansible) desirable.

Certifications:

• Essential: ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).

Desirable:

• ServiceNow Certified Implementation Specialist (CIS – SecOps VR or ITSM).
• Security certifications such as Security+, CISSP, or CEH.