Servicenow Industry Expert

ServiceNow Industry Expert - Customer Workflow General Information Req WD00081790 Career area Project Management Country Region India State Karnataka City BANGALORE Date Tuesday April 29 2025 Working time Full-time Additional Locations India - Karn taka - Bangalore India - Karn taka - BANGALORE Why Work at Lenovo We are Lenovo We do what we say We own what we do We WOW our customers Lenovo is a US 69 billion revenue global technology powerhouse ranked 196 in the Fortune Global 500 and serving millions of customers every day in 180 markets Focused on a bold vision to deliver Smarter Technology for All Lenovo has built on its success as the world s largest PC company with a full-stack portfolio of AI-enabled AI-ready and AI-optimized devices PCs workstations smartphones tablets infrastructure server storage edge high performance computing and software defined infrastructure software solutions and services Lenovo s continued investment in world-changing innovation is building a more equitable trustworthy and smarter future for everyone everywhere Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited HKSE 992 ADR LNVGY This transformation together with Lenovo s world-changing innovation is building a more inclusive trustworthy and smarter future for everyone everywhere To find out more visit and read about the latest news via our Description and Requirements Role Overview As a ServiceNow Industry Expert in the Digital Workplace Solutions group you will play a pivotal role in designing developing and launching customer-centric ServiceNow offerings covering the customer workflow CSM SSM LSM and assisting with deal solutioning This position requires a strategic mindset a deep understanding of ServiceNow and the ability to collaborate cross-functionally to bring innovative solutions to market Key Responsibilities Product Management Plan execute and oversee DWS ServiceNow offerings including scope definition timeline management risk assessment and resource allocation Develop and maintain detailed roadmaps and reports to ensure all stakeholders are informed of progress and milestones Stakeholder Coordination and Solutioning Collaborate with cross-functional teams including Sales Marketing Engineering and Operations to align project goals with business objectives Act as point of contact for internal and external stakeholders ensuring clear communication and expectations management This includes being the SME for deal solutioning Budget and Resource Management Ensure cost control and manage resources effectively to deliver projects within financial constraints Performance Metrics and Reporting Establish KPIs to measure success and track progress against goals Prepare and present status reports to senior management and stakeholders Own and drive business growth Additional Locations India - Karn taka - Bangalore India - Karn taka - BANGALORE India India - Karn taka India - Karn taka - Bangalore India - Karn taka - BANGALORE NOTICE FOR PUBLIC At Lenovo we follow strict policies and legal compliance for our recruitment process which includes role alignment employment terms discussion final selection and offer approval and recording transactions in our internal system Interviews may be conducted via audio video or in-person depending on the role and you will always meet with an official Lenovo representative Please beware of fraudulent recruiters posing as Lenovo representatives They may request cash deposits or personal information Always apply through official Lenovo channels and never share sensitive information Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment Kindly verify job offers through the official or contact IndiaTA lenovo com Stay informed and cautious to protect yourself from recruitment fraud Report any suspicious activity to local authorities