Salesforce CX Business Analyst

22 hours ago

bangalore, India Closeloop Technologies Full time

Job Title: Salesforce CX Business Analyst (2–4 Years | Remote | Contract/Full-Time)


Role Overview We are looking for a Salesforce CX Business Analyst to join our digital transformation team. You will work on Service Cloud, Experience Cloud, and Omnichannel solutions to improve customer experience, automate workflows, and streamline business processes. This role is ideal for someone with hands-on Salesforce expertise, strong business analysis skills, and CX application knowledge.


Required Skills & Expertise

  • 2–4 years of Business Analyst experience; 2+ years in Salesforce.
  • Strong knowledge of Service Cloud, Experience Cloud, CTI/Omnichannel.
  • Hands-on skills in Salesforce Flows, Process Builder, Apex Triggers, Dashboards & Reporting.
  • Exposure to CX tools like Gainsight, Chatbots, or Agentforce.
  • Familiarity with Agile tools (Jira, Confluence, Slack).
  • Excellent communication & stakeholder management skills.


Key Responsibilities

  • Gather, analyze, and document CX and Salesforce business requirements.
  • Design and implement Salesforce automation (Flows, Process Builder, Validation Rules, Macros, CTI integrations).
  • Partner with stakeholders and cross-functional teams to optimize customer success, service delivery, and case management workflows.
  • Build reports & dashboards to track KPIs, customer engagement, and system adoption.
  • Support change management, training, and governance across Salesforce solutions.


Certifications (Preferred)

  • Salesforce Certified Administrator (Mandatory)
  • Salesforce Business Analyst (Preferred)
  • Salesforce Service Cloud Consultant (Preferred)

  • Business Analyst-Salesforce

    2 days ago

    Bangalore, India Total Environment Building Systems Pvt Ltd Full time

    Role Title : Business Analyst-Salesforce The ideal candidate will be responsible for analyzing business requirements, designing, and implementing Salesforce solutions, and providing ongoing support to ensure the system meets the needs of our organization. Deliverables: Requirements Gathering and Analysis: Collaborate with business...

  • Business Analyst-Salesforce

    3 days ago

    bangalore, India Total Environment Building Systems Pvt Ltd Full time

    Role Title: Business Analyst-SalesforceThe ideal candidate will be responsible for analyzing business requirements, designing, and implementing Salesforce solutions, and providing ongoing support to ensure the system meets the needs of our organization.Deliverables:Requirements Gathering and Analysis:Collaborate with business stakeholders to understand their...

  • Salesforce Consultant/Business Analyst

    3 days ago

    bangalore, India LIRA Solutions Full time

    About the Company:LIRA is a specialized recruitment and staffing agency that provides recruitment Solutions for businesses. LIRA maintains strategic partnerships with Business, Educational, and training providers across Australia. Through our alliances and relations with partner companies, we can help you take "The Big Step" and provide the experience needed...

  • Salesforce Ai Consultant

    5 days ago

    Bangalore, Karnataka, India salesforce. Full time

    To get the best candidate experience please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts Job Category Customer SuccessJob DetailsAbout SalesforceWere Salesforce the Customer Company inspiring the future of business with AI Data CRM Leading with our core values we help companies across every...

  • Salesforce technical architect

    3 days ago

    Bangalore, India ARA Resources Pvt. Ltd. Full time

    About the Company: ARA’s client, Tech Global (pseudonym) is a global leader in strategy, technology consulting and digital services, enabling clients in more than 100+ countries to implement cutting edge solutions in their transformation journey. Tech Global helps businesses become digital-first and digital-ready. The company has a global presence with +...

  • Salesforce Business Analyst

    1 week ago

    Bangalore, India Trantor Full time

    Job Summary: We are seeking a Senior Business Analyst with expertise in requirement gathering, functional design, and Agile project delivery . The role requires strong experience in complicated software projects , proficiency in Salesforce platform (FSL exposure preferred) , and excellent communication skills for effective stakeholder...

  • Director, Salesforce Technical Consulting

    5 days ago

    Bangalore, Karnataka, India salesforce. Full time

    To get the best candidate experience please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts Job Category Customer SuccessJob DetailsAbout SalesforceWere Salesforce the Customer Company inspiring the future of business with AI Data CRM Leading with our core values we help companies across every...

  • Cx strategy manager

    3 days ago

    Bangalore, India Licious Full time

    Role Overview As the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for...

  • CX Strategy Manager

    1 week ago

    Bangalore, India Licious Full time

    Role Overview As the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps...

  • CX Strategy Manager

    7 days ago

    bangalore, India Licious Full time

    Role OverviewAs the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for each...