Director, Salesforce Technical Consulting

To get the best candidate experience please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts Job Category Customer SuccessJob DetailsAbout SalesforceWere Salesforce the Customer Company inspiring the future of business with AI Data CRM Leading with our core values we help companies across every industry blaze new trails and connect with customers in a whole new way And we empower you to be a Trailblazer too xe2x80x94 driving your performance and career growth charting new paths and improving the state of the world If you believe in business as the greatest platform for change and in companies doing well and doing good youve come to the right place The Salesforce Professional Services Global Delivery Centers GDCs supports consistent high-quality delivery across the globe as Salesforce grows To deliver on this promise GDC is expanding its capability and scale to support a rapidly growing professional services Role Description We are looking for an experienced professional services leader who has experience in scaling professional services delivery centers across the world As the leader within Global Delivery Hubs function you will be responsible for building scaling a global delivery organization that will focus on Creating and executing against a delivery hub strategy for Salesforce Professional Services that supports 25 YoY growth Scaling delivery centers attracting new talent developing existing talent and retaining employees by creating rewarding growth opportunities Building deep technical consulting expertise in respective cloud practices Assimilating new products technologies that are added to the portfolio through acquisitions Managing team utilization and operational metrics for our delivery centers Constant focus on innovation improve and enhance our global delivery offerings practices This role reports to the VP of WW Global Delivery Centers Minimum Requirements 18 years of experience working for a consulting firm or a professional services division of a software company that delivers software based business solutions related to Sales Marketing Services and Support Strong Salesforce experience in Salesforce Sales Services and or Industry clouds - Track record of at least 5 successful Salesforce cloud project implementations A senior leader able to operate effectively with C-level executives Significant experience with building growing and managing consulting delivery centers Strong business acumen strategic thinking and analytical skills Ability to think strategically as well as the ability to handle details Action-oriented and results-driven Strong organizational and management skills to manage multiple projects responsibilities and staff Proven ability to influence cross-functional teams without formal authority Exceptional relationship-building skills demonstrated by ability to grow and nurture relationships with internal stakeholders High energy and passion for the job Bachelors degree or equivalent experience Preferred Requirements Significant experience leading international professional services teams related to Salesforce platform Operational and financial management experience Personal Characteristics Trust Trusts the companys core values shows integrity transparency and reliabilityAdaptable Excels in high levels of uncertainty ambiguity and change Entrepreneurial Mindset Always learning approaches everything with an open mind considers all opinions looks to innovate and hands-on Multiplier Amplifying and unleashing the potential and capabilities of others Leadership Self-aware and strategic thinker proficient at building strong relationships and growing people and leaders Compelling Communicator Speaks and writes with clarity brevity and purpose explains areas of expertise clearly and confidently to others influences and engages C-Level with authority and confidence Team player Proficient at high impact teaming and working with members of a multi-functional teamAbout Salesforce Founded in 1999 Salesforce is the global leader in Customer Relationship Management CRM Companies of every size and industry are using Salesforce to transform their businesses across sales service marketing commerce and more by connecting with customers in a whole new way We harness technologies that can revolutionize companies careers and hopefully our world Salesforce is built on a set of four core values Trust Customer Success Innovation and Equality By making technology more accessible we re helping create a future with greater opportunity and equality for all This has taken our company to great heights including being named one of the FORTUNE 100 Best Companies to Work Forxc2xae for 12 years in a row There are those who choose to work with the best and brightest And then there are those who want to do more than just a job They are the ones improving lives not only their careers Having an impact now instead of later Doing something thats so much bigger than themselves an industry and their company AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment What does that mean exactly It means that at Salesforce we believe in equality for all And we believe we can lead the path to equality in part by creating a workplace thats inclusive and free from discrimination Any employee or potential employee will be assessed on the basis of merit competence and qualifications without regard to race religion color national origin sex sexual orientation gender expression or identity transgender status age disability veteran or marital status political viewpoint or other classifications protected by law This policy applies to current and prospective employees no matter where they are in their Salesforce employment journey It also applies to recruiting hiring job assignment compensation promotion benefits training assessment of job performance discipline termination and everything in between Recruiting hiring and promotion decisions at Salesforce are fair and based on merit The same goes for compensation benefits promotions transfers reduction in workforce recall training and education