ITSM Platform Manager

5 days ago

anand, India beBeePlatformOwnership Full time

Job DescriptionFreshservice Platform Ownership entails configuring, customizing and maintaining Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.This role requires implementing automation workflows, SLAs, and integrations with other enterprise tools to enhance platform capabilities and improve service performance.Required Skills & QualificationsProcess Optimization: Design and refine ITSM processes aligned with ITIL best practices, ensuring compliance, consistency, and continuous improvement across service management operations.Collaboration & Stakeholder Engagement: Collaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions, providing training and support to end-users and internal teams on Freshservice usage and enhancements.Reporting & Insights: Develop dashboards and reports to track KPIs, SLA adherence, and service performance, analyzing trends to identify improvement opportunities and reduce ticket resolution time.Innovation & Integration: Explore and implement new Freshservice features and third-party integrations to enhance platform capabilities, supporting initiatives around self-service, knowledge management, and AI-driven support.

  • ITSM Professional

    3 days ago

    anand, India beBeeItsm Full time

    IT Service Management SpecialistKey Responsibilities:Freshservice Platform OwnershipConfigure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.Implement automation workflows, SLAs, and integrations with other enterprise tools.Process Optimization & GovernanceDesign and refine ITSM processes aligned...

  • Experienced ITSM Solution Architect

    7 days ago

    anand, India beBeeServiceNowDeveloper Full time

    Sr. ServiceNow ITSM DeveloperWe are seeking an experienced Senior ServiceNow ITSM Developer to lead our team in delivering high-quality solutions on the ServiceNow platform.Bachelor's degree with at least 5 years of ServiceNow design and development experienceDevelopment experience on the ServiceNow platform, including customization of applications such as...

  • IT Service Management Specialist

    2 weeks ago

    anand, India beBeeServiceManagement Full time

    Key Responsibilities:Configure, Customize, and Maintain IT service management modules including incident, problem, change, asset, and service catalog.Implement automation workflows, SLAs, and integrations with other enterprise tools.Process Optimization & GovernanceDesign and refine ITSM processes aligned with ITIL best practices.Ensure compliance,...

  • IT Service Delivery Manager

    2 weeks ago

    anand, India beBeeITLeader Full time

    Job DescriptionWe are seeking a seasoned IT Service Management professional to spearhead our organization's IT service delivery and support business objectives. The ideal candidate will possess a strong technical background in ITSM frameworks, excellent leadership skills, and the ability to drive transformational change.This role will be responsible for...

  • IT Service Delivery Specialist

    3 days ago

    anand, India beBeeServiceManagement Full time

    Job Title: Service Management SpecialistWe are seeking a highly skilled Service Management Specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional service and support to our clients.Key Responsibilities:Provide daily support for operational needs and manage ticket distribution to ensure timely...

  • Business Process Automation Specialist

    2 weeks ago

    anand, India beBeeServicenow Full time

    ServiceNow Developer/ConsultantJob Description:We are seeking a skilled ServiceNow developer to join our team. As a ServiceNow developer, you will be responsible for designing, developing, and implementing solutions on the ServiceNow platform to automate business processes.The ideal candidate will have a strong understanding of ServiceNow's capabilities and...

  • It compliance analyst

    3 weeks ago

    Anand, India Dautom Full time

    IT Compliance Analyst Overview: Ensure the organization’s IT systems, processes, and services comply with current and emerging standards, including information security, IT service management, and AI governance. Conduct compliance reviews, risk assessments, audits, and report KPIs to support continuous improvement and alignment with evolving regulatory and...

  • ServiceNow Architect

    1 week ago

    Anand, India Tata Consultancy Services Full time

    ServiceNow Architect Exp: 10 years and above Location: Hyderabad/ Coimbatore About the Role Lead the overall technical roadmap and architecture for ServiceNow implementations, ensuring solutions are scalable, efficient, and aligned with IT and business strategies. Responsibilities Develop comprehensive architecture design specifications and documentation,...

  • Network Analyst

    4 weeks ago

    Anand, India Whatjobs IN C2 Full time

    Network Patch Specialist Summary We are seeking a skilled and detail-oriented Network Patch Specialist to join our offshore MSP team. This role is critical in maintaining the security and stability of our clients’ network infrastructures by ensuring timely and effective patching of network devices, including Fortinet, Cisco, Juniper, Aruba, Meraki and Palo...

  • Enterprise Software Integration Professional

    3 days ago

    anand, India beBeeIntegration Full time

    Job OpportunityThis leading specialty insurance company is seeking a ServiceNow Integration Specialist to support a large-scale integration initiative between ServiceNow ITSM and Saviynt (Identity and Access Management tool). The role focuses on automating application access provisioning and streamlining onboarding processes across a highly customized...