IT Service Management Specialist

5 days ago

anand, India beBeeServiceManagement Full time

Key Responsibilities:Configure, Customize, and Maintain IT service management modules including incident, problem, change, asset, and service catalog.Implement automation workflows, SLAs, and integrations with other enterprise tools.Process Optimization & GovernanceDesign and refine ITSM processes aligned with ITIL best practices.Ensure compliance, consistency, and continuous improvement across service management operations.Stakeholder EngagementCollaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions.Provide training and support to end-users and internal teams on IT service management usage and enhancements.Reporting & InsightsDevelop dashboards and reports to track KPIs, SLA adherence, and service performance.Analyze trends to identify improvement opportunities and reduce ticket resolution time.Innovation & IntegrationExplore and implement new features and third-party integrations to enhance platform capabilities.Support initiatives around self-service, knowledge management, and AI-driven support.The essential requirements of the job include:3–5 years of experience in IT service management roles, with at least 2 years hands-on experience in ITSM administration and configuration.Strong understanding of ITIL framework and service management principles.Experience with automation, scripting, and API integrations within IT service management platforms.Excellent problem-solving, communication, and stakeholder management skills.Certifications in ITIL, or related platforms are a plus.

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    anand, India beBeeChangeManagement Full time

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