Service Delivery Expert

5 days ago

anand, India beBeeTechnical Full time

Job OpportunityThe IT Service Management Specialist role involves providing support for operational needs and managing ticket distribution to ensure timely handling of client access management requests.This includes delivering daily assistance with regard to the Managed Services tool sets and supporting processes and procedures.The ITSM Specialist will provide Subject Matter Expert (SME) support for the ITSM ticketing system.Act as SME with respect to technical and functional design requirements, general data concepts, mapping, and relationships.Troubleshoot and resolve issues related to Service Now.Provide administrative support for users, roles, and groups within the organization.Offer technical support for existing ServiceNow environments, applications, and modules.Key responsibilities include:Technical Support: Providing prompt and effective technical assistance to internal stakeholders regarding ServiceNow operations and functionalities.Process Optimization: Analyzing and streamlining processes to enhance efficiency and productivity within the team.Collaboration: Working closely with cross-functional teams to ensure seamless integration and communication.Continuous Learning: Staying up-to-date with industry trends and emerging technologies to deliver cutting-edge solutions.

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