Service Delivery Expert

2 days ago


anand, India beBeeITservice Full time

IT Service Delivery SpecialistWe are seeking a skilled IT Service Delivery Specialist to join our team. As a key member of our organization, you will be responsible for ensuring the effective delivery of IT services to meet business needs.This role requires a strong technical foundation in IT service management and a proven track record of delivering high-quality IT services. You will work closely with cross-functional teams to identify and prioritize IT projects, manage vendor relationships, and ensure that IT services are aligned with business objectives.You will have expertise in ITIL best practices and experience with IT service management tools such as ServiceNow. Your excellent communication and interpersonal skills will enable you to build strong relationships with stakeholders at all levels, from end-users to senior management.Main Responsibilities:Service Management: Develop and implement service level agreements (SLAs) and operational level agreements (OLAs) to ensure IT services meet business requirements.Vendor Management: Manage vendor relationships to ensure quality and cost-effective IT services.Project Management: Lead or participate in IT projects to deliver business outcomes.Communication: Provide regular updates to stakeholders on IT service performance and issues.Requirements:Technical Skills: Strong understanding of IT service management principles and ITIL best practices.Experience: 7+ years of experience in IT service management, including experience with ServiceNow.Soft Skills: Excellent communication, interpersonal, and project management skills.What We Offer:Career Growth: Opportunities for professional growth and development.Flexible Work Arrangements: Flexible work arrangements to support work-life balance.Competitive Compensation: Competitive salary and benefits package.



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